Manager_Oracle SQL, WebLogic, Order Management
Vodafone Group
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Job summary
Vodafone VOIS in Pune seeks an experienced Telecom IT/OSM operations professional to support Oracle WebLogic and Order Management services. The role emphasizes platform availability, incident resolution, proactive monitoring and continual service improvement.
You will ensure reliable end-to-end customer-order journeys across CRM, middleware and provisioning, while applying SRE, observability and AI/AIOps practices to boost efficiency and reduce downtime.
Qualifications
- 7-10 years of Telecom IT or enterprise app-operations experience.
- At least five years of hands-on production support for Oracle WebLogic and Order Management/OSM.
- Strong Oracle SQL/PLSQL, Unix/Linux, Shell scripting skills.
- Experience with CRM, OMS/OSM, SOA/OSB/AIA, UIM, ASAP and downstream provisioning platforms.
Responsibilities
- Manage health, availability and performance of WebLogic-hosted Order Management apps.
- Troubleshoot WebLogic domains, clusters, JDBC pools, JMS queues and JVM health.
- Monitor order capture, orchestration, fulfilment and activation across systems.
- Coordinate RCA, preventive actions and post-change service assurance.
Skills
Tools
Job description
Select how often (in days) to receive an alert:
Aggregate function: Shared Services
Business Area: Technology _VOIS
Posting Country: India
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
We are seeking an experienced Telecom IT/BSS application-operations professional to support Oracle WebLogic and Telecom Order Management services in SP Infocity, Pune. This hands-on role focuses on platform availability, order-fulfilment integrity, SLA adherence, incident and problem resolution, proactive monitoring, operational automation and continual service improvement.
You will help maintain reliable customer-order journeys across CRM, Order Management, middleware, provisioning and downstream systems. You will also apply SRE, observability, automation and responsible AI/AIOps practices to improve detection, diagnosis, recovery and operational efficiency.
The role requires 7-10 years of relevant Telecom IT, BSS or enterprise application-operations experience, including at least five years of hands-on production support for Oracle WebLogic and Order Management or Oracle OSM platforms. It supports service governance and stakeholder coordination but does not own application development, deployment execution or L3 defect delivery.
- Manage the operational health, availability and performance of WebLogic-hosted Order Management applications.
- Troubleshoot WebLogic domains, clusters, managed servers, Node Manager, JVM health, JDBC pools, JMS queues, threads, heap usage, logs and application connectivity.
- Monitor order capture, orchestration, decomposition, fulfilment, fallout, provisioning and activation across integrated systems.
- Analyse failed or stuck orders using Oracle SQL/PLSQL, application logs, interface traces and order-state data, coordinating safe recovery through approved runbooks.
- Validate service health following approved infrastructure, database, middleware and application changes.
- Coordinate technical triage and service restoration for P1/P2 incidents, including escalation and stakeholder communication.
- Monitor response, restoration and service-request SLAs, addressing breaches, ageing and closure quality.
- Drive structured RCA, known-error documentation, corrective actions and verification of preventive measures.
- Track availability, MTTD, MTTR, incident recurrence, backlog, order fallout and fulfilment success.
- Support weekly and monthly service reviews with KPI trends, risks, incident themes, dependencies and improvement actions.
- Maintain operational runbooks, support procedures, access controls, monitoring coverage, escalation paths and audit evidence.
- Support change-risk assessments, readiness checks, rollback validation and post-change service assurance.
- Maintain a prioritised continual-improvement backlog informed by operational data, risk, monitoring gaps and manual effort.
- Automate health checks, log collection, reconciliation, order-status validation, housekeeping and operational reporting using WLST, Shell and SQL/PLSQL.
- Improve dashboards, event correlation, alert thresholds and proactive detection through enterprise observability tools.
- Apply approved AI/AIOps capabilities to anomaly detection, incident summarisation, knowledge retrieval, probable-cause analysis and order-fallout classification.
- Incorporate human validation, access controls, traceability and rollback safeguards into AI-assisted or automated remediation.
- Measure automation and AI benefits through reduced manual effort, faster detection and restoration, and fewer repeat incidents.
- Provide technical guidance, knowledge sharing and work-prioritisation support to application-operations engineers.
- Coordinate with Service Management, Business, CRM, Middleware, Database, Infrastructure, Security, Provisioning and vendor teams.
- Escalate unresolved service risks, capacity concerns and cross-system dependencies through agreed governance channels.
You bring:
- 7-10 years of Telecom IT, BSS or enterprise application-operations experience.
- At least five years of hands-on production support experience with Oracle WebLogic and Order Management or Oracle OSM.
- Practical expertise in WebLogic domains, clusters, managed servers, Node Manager, JVM, JDBC, JMS, thread and heap analysis.
- Understanding of Telecom Order Management and OSM, including COM/SOM/TOM concepts, orchestration, order states, fallout and recovery.
- Experience across order capture, decomposition, fulfilment, provisioning and service activation.
- Strong Oracle SQL/PLSQL, Unix/Linux, Shell scripting and application-log troubleshooting skills.
- Experience troubleshooting integrations across CRM, OMS/OSM, SOA/OSB/AIA, UIM, ASAP and downstream provisioning platforms.
- Understanding of REST/SOAP, XML/XQuery, queues, adapters and message-based interfaces.
- Hands-on experience with one or more observability tools such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix.
- Practical experience in incident, major incident, problem, change and service-request management, alongside ITIL, SLA and KPI practices.
- Experience contributing to automation, observability or continual-improvement initiatives.
- Clear written and verbal communication for technical coordination and operational governance.
- Exposure to WLST, Oracle SOA/OSB/AIA, Oracle OSM, UIM, ASAP, SRE practices and AIOps.
- Experience supporting high-availability telecom order-fulfilment services.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
- Opportunity to work hands-on with business-critical, high-availability Telecom Order Management and WebLogic services.
- Exposure to end-to-end customer-order journeys spanning CRM, middleware, Order Management, provisioning and activation.
- Opportunities to contribute to SRE, observability, automation and responsible AI/AIOps initiatives.
- Scope to make measurable improvements to service availability, MTTD, MTTR, order fulfilment, incident recurrence and operational efficiency.
- Cross-functional collaboration with business, application, middleware, database, infrastructure, security, provisioning and service-management teams.
The role provides opportunities to expand your capabilities in:
- Advanced WebLogic and Telecom Order Management production troubleshooting.
- End-to-end analysis of complex order-fulfilment and provisioning journeys.
- SRE and observability practices, including proactive monitoring, event correlation and alert optimisation.
- WLST, Shell and SQL/PLSQL-based operational automation.
- Responsible AI/AIOps approaches to anomaly detection, incident analysis and order-fallout classification.
- Service governance, RCA, change assurance, operational risk management and continual improvement.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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