Deputy Manager_ Weblogic,Oracle SQL

Vodafone Group Plc; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

VOIS in Pune requires an experienced application operations professional to manage the day-to-day operational health, availability and performance of Oracle WebLogic-hosted Telecom Order Management services. You will focus on platform reliability, SLA adherence, incident resolution, observability, and automation to improve reliability.

You will support customer-order journeys across CRM, Order Management, middleware, provisioning and downstream systems, applying ITIL practices and contributing

Qualifications

• 7–10 years of Telecom IT, BSS or enterprise application-operations experience including 5+ years of hands-on production support with Oracle WebLogic and Order Management/OSM platforms.

Responsibilities

• Manage day-to-day operational health, availability and performance of Oracle WebLogic-hosted Telecom Order Management services in Pune.
• Focus on platform reliability, SLA adherence, incident and problem resolution, observability and automation.
• Support reliable customer-order journeys across CRM, Order Management, middleware, provisioning and downstream systems.

Skills

WebLogic Administration

O&M/OSM knowledge

SRE/Automation

SQL/PLSQL

Unix/Linux

Shell scripting

Observability tools

Incident/Problem management

Tools

Oracle WebLogic Server

Oracle OSM

Dynatrace/AppDynamics/Splunk/Grafana

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an experienced application operations professional to manage the day-to-day operational health, availability and performance of Oracle WebLogic-hosted Telecom Order Management services in Pune.

This hands‑on role focuses on platform reliability, customer order-fulfilment integrity, SLA adherence, incident and problem resolution, observability, operational automation and continual service improvement. You will support reliable customer-order journeys across CRM, Order Management, middleware, provisioning and downstream systems.

You will also apply SRE, automation and responsible AI/AIOps practices to improve issue detection, diagnosis and recovery while maintaining appropriate human validation, access controls, traceability and rollback safeguards.

The role supports service governance and stakeholder coordination but does not own application development, deployment execution or L3 defect delivery.

Who you are

• You have 7–10 years of Telecom IT, BSS or enterprise application-operations experience, including at least 5 years of hands‑on production support involving Oracle WebLogic and Order Management or OSM platforms.
• You have practical expertise in Oracle WebLogic Server administration and production support, including domains, clusters, managed servers, Node Manager, JVM, JDBC, JMS, threads and heap analysis.
• You understand Telecom Order Management or Oracle OSM operations, including COM/SOM/TOM concepts, order orchestration, order states, fallout and recovery.
• You understand order capture, decomposition, fulfilment, provisioning and service activation.
• You have experience troubleshooting WebLogic and application logs, performance issues and production incidents.
• You are proficient in Oracle SQL/PLSQL for operational analysis, reconciliation and controlled data validation.
• You have Unix/Linux, Shell scripting and preferably WLST experience.
• You can troubleshoot integrations across CRM, OMS/OSM, SOA/OSB/AIA, UIM, ASAP and downstream provisioning platforms.
• You understand REST/SOAP services, XML/XQuery, queues, adapters and message‑based interfaces.
• You have hands‑on experience with observability platforms such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix.
• You understand Incident, Major Incident, Problem, Change and Service Request management, alongside ITIL practices and SLA/KPI management.
• You have contributed to automation, observability or continual‑improvement initiatives.
• You can communicate clearly when coordinating technical activities, service restoration and operational governance.
• Practical exposure to AIOps, anomaly detection, intelligent alert correlation, AI‑assisted RCA or incident summarisation is beneficial.
• ITIL Foundation certification and exposure to Oracle SOA/OSB/AIA, Oracle OSM, UIM, ASAP and SRE practices are preferred.
• Experience supporting high‑availability telecom order‑fulfilment services is advantageous.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• The opportunity to work hands‑on with business‑critical, high‑availability telecom Order Management services.
• Exposure to complex customer‑order journeys spanning CRM, middleware, Order Management, provisioning and activation platforms.
• Opportunities to contribute to SRE‑based reliability improvements, observability and operational automation.
• Practical involvement in approved AI/AIOps use cases, including anomaly detection, incident summarisation, probable‑cause analysis and order‑fallout classification.
• The opportunity to influence measurable improvements in service availability, MTTD, MTTR, order fulfilment and operational efficiency.

What skills you will learn

• Advanced WebLogic and Telecom Order Management troubleshooting.
• End‑to‑end analysis of integrated telecom order‑fulfilment journeys.
• Observability, event correlation and proactive service monitoring.
• WLST, Shell and SQL/PLSQL‑based operations automation.
• SRE and continual service‑improvement practices.
• Responsible application of AI/AIOps within production operations.
• Cross‑functional incident coordination, RCA and service‑governance capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2