Manager FTC Ops - Doc Check & Lodgment

Mashreq; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mashreq is seeking a Trade Finance professional in Bengaluru to oversee end-to-end Export/Import document checking and lodgement in line with internal policies and ICC guidelines. The role covers all Trade Finance areas across business segments and emphasizes risk controls and timely SLA adherence.

The candidate will support product development, ensure compliance, manage customer queries, and drive automation initiatives while coordinating with onshore teams for seamless client delivery.

Responsibilities

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.
• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs are achieved on time.
• Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back-to-back Letters of Credit/ Red clause letter of credit.
• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents, checks related to TBML.
• Handle Commodity Trade Operations documents.
• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
• Ensure cross skilling for entire team in at least 2 more products.
• Multi-discipline, multi-cultural workforce involving financial and non-financial processes across UAE & IBG.
• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments (CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geopolitical situations is considered proactive.
• Managing customers’ expectations, Ideation and leading automation projects.
• Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues.
• Ensure solutions are implemented on fast-track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations if any, must be closed in an effective and timely manner.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Recommend actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions.

Job description

The incumbent will be responsible for the end-to-end management of Export and Import document checking and lodgement, along with handling related sub-products and communications, in accordance with the Bank’s internal policies, SOPs, and applicable ICC guidelines. The role also includes ensuring that appropriate risk and control measures are effectively implemented and maintained. The scope of responsibility will cover all areas of Trade Finance across various business segments.

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.
• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs are achieved on time.
• Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back-to-back Letters of Credit/ Red clause letter of credit.
• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents, checks related to TBML.
• Handle Commodity Trade Operations documents.
• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
• Ensure cross skilling for entire team in at least 2 more products.
• Multi-discipline, multi-cultural workforce involving financial and non-financial processes across UAE & IBG.
• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments (CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geopolitical situations is considered proactive.
• Managing customers’ expectations, Ideation and leading automation projects.
• Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues.
• Ensure solutions are implemented on fast-track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations if any, must be closed in an effective and timely manner.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Recommend actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions.