Vice President Operations

IKS Health Limited.; Hyderabad, Coimbatore District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

IKS Health Limited. in Chennai seeks a Vice President Operations (Revenue Optimization) to lead the financial health of US healthcare partners. You will drive revenue yield, reduce leakage, and scale profitability through AI-enabled workflows and proactive dashboards.

You will partner with CFOs and COOs, manage the P&L for RO, mentor senior leaders, and build a high-performance team focused on accuracy and productivity. This is a strategic leadership role in RO.

Qualifications

• 18-22 years of experience in US Healthcare RCM/RO.
• Led a large-scale operation with 1,000+ FTE and a proven track record of improving NCR.
• Deep understanding of payer-provider dynamics, ERISA, HIPAA and US healthcare regulations.
• Experience managing leaders (AVPs/Directors) with strong executive presence.

Responsibilities

• Own Revenue Yield: NCR and Cash Collection Velocity across RO portfolio.
• Lead leakage forensics to close gaps impacting revenue.
• Manage P&L for the vertical, balancing output quality with cost-to-collect.

Skills

Leadership

Strategic Acumen

Financial Engineering

Revenue Optimization

AI Transformation

Job description

This opportunity requires Acute/Hospital Billing experience in US Healthcare.

Job Description: Vice President Operations (Revenue Optimization)

Location: Chennai

Vertical: Revenue Optimization (RO)

1. The Mission

The VP of Operations (RO) is responsible for the financial health of our US Healthcare partners. You will lead a high-performance engine dedicated to maximizing client yield, reducing leakage, and resolving complex payer-provider friction and maximize contract utilization. At IKS, our purpose in RO is to reduce administrative burden, maximize revenue and enables growth at scale while using a variable cost model.

2. Strategic KRAs & Responsibilities

A. Financial Engineering & Yield Excellence

• Revenue Yield Ownership: Accountable for the Net Collection Ratio (NCR) and Cash Collection Velocity across a portfolio of complex US health systems.
• Leakage Forensics: Lead deep-dive analytics to identify "Controllable Denials" and upstream the gaps that impact revenue.
• P&L Management: Manage the operational budget for the vertical, ensuring a balance between high-quality output and optimal "Cost-to-Collect."

B. Technology & Agentic AI Transformation

• AI-Native Operations: Partner with Product and Tech teams to pilot and scale Agentic AI workflows, shifting the workforce from manual follow-ups to "Exception- Based" auditing.
• Platform Advocacy: Ensure 100% adoption of IKS proprietary tools, using real-time dashboards to drive proactive rather than reactive management.

C. Client Advocacy & Dyadic Leadership

• CFO-Level Influence: Serve as a strategic partner to US-based Client CFOs and COOs, presenting "Yield Recovery" roadmaps during Monthly and Quarterly Business Reviews.
• Dyad Collaboration: Work in a seamless "Dyad" with US-based Customer Advocacy leaders to align offshore delivery with client-side strategic goals.

D. Talent & Performance Architecture

• Quartile Management: Drive a high-performance culture where 80% of the team resides in the Top 2 Quartiles of accuracy and productivity.
• Domain Upskilling: Build a team of "Revenue Scientists" who understand the nuances of Payer Contracts, provider demographics, billing, PP, CBR.

Retention

• a. Maintain a high eNPS by creating clear career pathways (Internal Mobility) for high-potential talent.
• b. Ensure high engagement levels in the team through various ESAT parameters
• c. Ensuring a Learning culture through training program coverage at all levels as per development plans for their account/department designed in the Career Architecture.

3. Qualifications & Competencies

• Experience: 18-22 years of experience in US Healthcare RCM/RO. Must have led a large-scale (1,000+ FTE) operation with a proven track record of improving NCR for clients.
• Strategic Acumen: Deep understanding of Payer-Provider dynamics, ERISA, HIPPA and US Federal/State healthcare regulations.
• Technological Fluency: Comfort with AI-led transformation; ability to explain how technology impacts financial outcomes.
• Leadership: Experience managing "Leader-of-Leaders" (AVPs and Directors). Strong executive presence and communication skills.