Manager - Operational Risk

SUD Life Group; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Star Union Dai-ichi Life Insurance is seeking a Risk Management professional to monitor operational risks, drive governance, and lead BCM activities across the organization. You will coordinate risk assessments, vendor risk reviews, and incident management, while building risk awareness and governance reporting.

The role emphasizes cross-functional collaboration, data analysis, and automation to enhance risk controls and organizational resilience.

Qualifications

• General knowledge on life insurance and pension.
• Excellent communication and collaboration across functional lines.
• Proficient in Excel; VBA is preferred; basic coding in Python/R is a plus.
• 6–10 years total experience with 3–5 years in Risk Management in BFSI.

Responsibilities

• Lead monitoring, analysis and reporting of operational risks and KRIs.
• Set thresholds for material operational risks and drive improvements.
• Manage incidents with RCA, tracking corrective actions and reporting.
• Conduct risk and control self-assessments and test risk controls.
• Publish zonal governance reports and advise on improvements.
• Lead vendor risk assessments for material vendors.
• Oversee BCM activities including policy updates and drills.
• Support risk-based discussions for committees like RMC and BCM Steering.
• Drive automation to improve team efficiency and share expertise.

Skills

Communication

Collaboration

Teamwork

Excel

VBA

Python

R

Tools

Excel

VBA

Python

R

PowerPoint

Job description

Job Description

ABOUT THE ORGANIZATION

Star Union Dai-ichi Life Insurance (SUD Life) is a joint venture formed in 2007 between two major Indian PSU banks - Bank of India and Union Bank of India - and Japan's Dai-ichi Life Holdings.

We have served over 15 million customers through more than 19,500 bank branches across India. Our network includes 1,950 rural bank branches, ensuring insurance reaches remote areas.

SUD Life focuses on creating insurance products that meet different customer needs across all segments of society. With our promoters' 100+ years of commitment and combined strengths, we aim to become a leading name in India's life insurance sector while delivering value to all stakeholders.

Established in 1902, Dai-ichi Life is the second largest life insurance company of Japan and is one of the top ten life insurers globally, renowned for sound product knowledge, superior asset management skills, and strong operational capabilities to manage life insurance businesses.

At SUD Life, our customers are our priority. We are committed to providing insurance products that serve our customers’ unique needs across various strata of society and geographies.

The promoters of SUD Life have a long-term commitment towards their customers and stakeholder. These strengths and values have been inherited by SUD Life, as we make our way to becoming the next rising star in the Indian life insurance business, promising exceptional value to all.

At Star Union Dai-ichi Life Insurance, we will ensure to nurture our people and provide opportunities to learn, succeed and build careers to the best of their abilities, thus creating and unlocking value for self, the organization, and the society at large.

Job Objective:

• Actively contribute to developing & maintaining effective Risk management function in the Organization.
• Promote an effective risk awareness culture throughout the Organization.

Job Description:

• Lead the activity of closely monitoring, analysis and reporting of Operational risks KRIs which may include Claims, Fraud, incidents, attrition, grievance etc. Value addition by deep dive analysis of operational KRIs and reporting of the insights to respective risk owners.
• Lead the activity of threshold setting / revision for material operational risks.
• Lead Incident management – Conduct thorough RCA, monitoring & reporting of the reported incidents to RMC. Continuous monitoring of corrective and preventive measures till implementation.
• Lead Risk Control Self-Assessment of functions, prepare overall summary and conduct control testing of risk controls
• Prepare & publish Zonal Governance report, discuss with departments and provide inputs for improvements, analyse trends and identify focus areas.
• Lead Vendor Risk Assessment activity for material vendors.
• Review & identification of parameters related to Material & Emerging Risk - basis web references for inclusion, modification and preparing reports.
• Lead Business Continuity management activities including:
• Review and updation of BCM policy and plans
• Review of Business Impact Analysis of functions of functions on assigning priority for Business Continuity Plan
• Conduct BCM / DR drills
• Facilitate BCM steering committee and reporting on all of the above to the same.
• Support the reporting manager in enhancing the quality of discussions risk-based decision for key committees like Risk Management Committee, BCM Steering Committee, etc.
• Lead automation to improve team efficiency
• Sharing experience and providing necessary assistance to team members on operational process managed
• Managing audit requirements for departmental internal audits, management audtis, statutory audits, etc.
• Enhance risk culture and awareness by various initiatives including trainings for risk management and BCM.
• Team management
• Preparation of reports for RMCB
• Review of Policy, SOP, Plans, Risk appetite, etc.
• Conducting RCSA, Incident Management fact findings, Material and Vendor Risk Assessments
• Business Continuity Management
• Zonal Governance report preparation & analysis – includes KRI monitoring
• Be part of the team & contribute to Projects (departmental or cross-functional) undertaken by the team in any aspect of business.
• Audit and internal control management for the department
• Risk awareness across the organization.
• Team management
• Attending trainings designed for enhancing skills and knowledge.

Candidate Specifications / Competencies in terms of Knowledge, Skills, Abilities, Academics required to successfully perform the job:

• General knowledge on life insurance and pension
• Should possess excellent communication, collaboration skills with ability to work in a matrix environment across functional lines as a team player.
• Communicate effectively & comfortably in writing and verbally with internal & external stakeholders.
• Soft skills like excel, word and ppt proficiency is a must. Expertise in excel macros, Visual Basics for Application (VBA) is preferable. Additional coding skills like R, Python etc. shall be added advantage.
• 6-10 years of overall experience with 3-5 years of relevant experience in Risk Management in BFSI sector.

Job Snapshot

Job ID

20882

Department

Risk

Location