Manager - Operational Risk

Worldline; Mumbai; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Worldline in Mumbai seeks an experienced Manager - Operational Risk to support the 2LoD program across payments, settlements, merchant acquiring, finance and technology functions. You will identify, assess, monitor and report operational risks, maintain risk registers and dashboards, and partner with Operations, IT and Compliance to strengthen controls.

The role requires 5–8 years in risk management within fintech/payments, with proficiency in Excel, PowerPoint and risk tools.

Qualifications

• Bachelor's or Master's degree in Finance, Accounting, Risk Management, or related field.
• 5–8 years of experience in Operational Risk, Internal Controls, Risk Management, or Compliance within fintech/payments/banking.
• Experience in payment operations, settlements, merchant acquiring, or transaction banking is preferred.

Responsibilities

• Support the implementation and enhancement of the Operational Risk Management Framework.
• Maintain risk registers, risk and control matrices, and risk taxonomies.
• Conduct operational risk assessments and monitor key risk indicators.
• Manage operational risk incidents, root cause analysis, remediation tracking, and reporting.
• Partner with Operations, IT, Information Security, Compliance, and Product teams to strengthen risk controls.
• Coordinate third-party and vendor risk assessments.
• Support internal control reviews and process improvement initiatives.
• Prepare risk dashboards, governance reports, and presentations for senior management and risk committees.

Skills

Analytical skills

Problem solving

Stakeholder management

Excel

PowerPoint

Risk management

Tableau

Power BI

Education

Bachelor's or Master's in Finance/Accounting/Risk Management

Tools

Archer

MetricStream

SAP GRC

Power BI

Tableau

Job description

Job Description:

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are seeking an experienced Manager - Operational Risk to support the Second Line of Defense (2LoD) Operational Risk Program across our fintech and payment operations. The role will focus on identifying, assessing, monitoring, and reporting operational risks across payment processing, settlements, merchant acquiring, finance, and technology functions.

Day-to-day Responsibilities

• Support the implementation and enhancement of the Operational Risk Management Framework.
• Maintain risk registers, risk and control matrices, and risk taxonomies.
• Conduct operational risk assessments and monitor key risk indicators.
• Manage operational risk incidents, root cause analysis, remediation tracking, and reporting.
• Partner with Operations, IT, Information Security, Compliance, and Product teams to strengthen risk controls.
• Coordinate third-party and vendor risk assessments.
• Support internal control reviews and process improvement initiatives.
• Prepare risk dashboards, governance reports, and presentations for senior management and risk committees.

Who Are We Looking For

• Bachelor's or Master's degree in Finance, Accounting, Risk Management, or a related field.
• 5-8 years of experience in Operational Risk, Internal Controls, Risk Management, or Compliance within Fintech, Payments, Banking, or Financial Services.
• Experience in payment operations, settlements, merchant acquiring, or transaction banking is preferred.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with risk management tools (Archer, MetricStream, SAP GRC) is an advantage.
• Familiarity with Power BI or Tableau preferred.
• Excellent communication and stakeholder management skills.
• Knowledge of payment ecosystems, fraud controls, AML/KYC, data privacy, and PCI-DSS requirements is desirable.

Perks & Benefits

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.