Manager – Migrations

VISTRA; Mumbai; Hybrid; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid working arrangement

Insurance benefits

Job summary

Vistra is seeking a Manager – Migrations to own end-to-end migration projects, transitioning work from local markets to Vistra's Global Delivery Hubs with precision and care. You will manage the migration lifecycle, keep stakeholders aligned, and ensure seamless transitions that protect client relationships.

You will report to the Head of GDH Migrations and play a hands-on role in making the global delivery model a reality — one successful migration at a time.

Qualifications

• 4+ years of experience in transition/migration management or project management in a BPO/KPO or Shared Service space.
• Knowledge of back-office domains such as Fund Administration, Corporate Services, HR/Payroll, or Accounting is a plus.
• Experience in change management and stakeholder communication, including managing resistance and driving adoption.
• Strong organizational and planning skills with the ability to manage multiple workstreams.
• Familiarity with project management tools (MS Project, Smartsheet, Jira) is desirable.

Responsibilities

• Lead migration projects end-to-end from initiation through hypercare to steady-state handover.
• Develop and execute detailed migration plans with timelines, resources, risks, and mitigations.
• Ensure client-facing teams are briefed to maintain service continuity with no disruption to external clients.
• Coordinate knowledge transfer and documentation between sending and receiving locations.

Skills

Migration management

Project management

Stakeholder communication

Change management

Education

Commerce degree

Tools

MS Project

Smartsheet

Jira

Job description

Vistra is a leading provider of fund administration, corporate services, capital market services, and private wealth management. With more than 9,000 professionals across 50+ jurisdictions, we combine local expertise with global scale to help clients navigate complexity and unlock opportunity. Our Global Delivery Hub (GDH) model is central to how we deliver consistent, high-quality services at scale — and the Migrations team sits at the heart of making that transformation happen.

Role Summary

As Manager – Migrations, you will own individual migration projects or assigned workstreams, transitioning work from local markets to our Global Delivery Hubs with precision and care. You will manage the end-to-end migration lifecycle for your projects, keeping stakeholders aligned, risks in check, and delivery on track.

Ensure seamless transitions that are invisible to clients — maintaining or improving service quality throughout every migration.

You will report to the Head of GDH Migrations and play a hands-on role in making our global delivery model a reality — one successful migration at a time. Your work directly protects client relationships and ensures that the people who matter most never feel the change.

What Success Looks Like

• Migrations delivered on time, within scope, and to agreed quality standards
• Zero client-facing service degradation during and after migration, evidenced through client satisfaction scores and SLA adherence
• No material operational disruption to BAU activities at sending or receiving locations during transition periods
• Stakeholders are informed, engaged, and confident throughout the migration lifecycle
• Risks and issues are proactively identified, managed, and escalated in a timely manner
• Clear, accurate, and timely project reporting provided to senior leadership
• Operating with minimal supervision, anticipating needs before they arise
• Contributed to measurable improvements in programme delivery timelines

Key Responsibilities

• Lead individual migration projects or assigned workstreams end-to-end, from initiation through hypercare to steady-state handover
• Develop and execute detailed migration plans including timelines, resource requirements, risk registers, and mitigation strategies
• Ensure client-facing teams are fully briefed and equipped to maintain service continuity, with no disruption visible to external clients
• Coordinate with sending and receiving locations to manage knowledge transfer, documentation, and operational readiness
• Drive change management activities at project level, supporting smooth adoption at both sending and receiving locations
• Manage project-level risks, issues, and dependencies with clear ownership and timely escalation to the Senior Manager
• Produce clear and accurate project status reports for senior leadership, highlighting progress, decisions required, and key risks
• Support the development and continuous improvement of migration playbooks, templates, and methodologies
• Coach and support project resources and workstream leads, sharing knowledge and fostering a collaborative working environment
• Contribute to post-migration reviews, capturing lessons learned and recommending improvements

Who You'll Work With

• Head of GDH Migrations — your direct manager and key point of escalation
• Local operations teams at sending locations undergoing transition
• GDH Operations teams at receiving locations who will take on the migrated work
• Subject Matter Experts (SMEs) who hold critical process knowledge
• IT and Systems teams to manage technology readiness and integration requirements
• HR and Workforce Planning to support resourcing and people transitions

Experience & Qualifications

• 4+ years of experience in transition/migration management, project management, or operational change delivery in a BPO/ KPO or a Shared Service space
• Good to have an understanding of at least one back-office domain: Fund Administration, Corporate Services, HR/Payroll, or Accounting
• Experience in change management and stakeholder communication, including managing resistance and driving adoption
• Strong organisational and planning skills, with a proven ability to manage multiple workstreams simultaneously
• Proficiency with project management tools such as MS Project, Smartsheet, Jira, or equivalent is desirable
• Exposure to PMP, Prince2 or any other project management standards or certification would be an advantage. Familiarity with ITIL frameworks and change management processes
• Exposure to regulated industries (financial services, corporate services, etc.)
• Strong communication, stakeholder engagement, and influencing skills, with the confidence to work with senior market stakeholders, functional SMEs, and delivery teams to resolve issues and maintain momentum

Requirements

• Graduate or above in Commerce, Business Management, IT or any related filed
• This position would be based out of our Mumbai Delivery Hub, India
• Flexibility to collaborate across time zones in support of regional and global stakeholders
• Strong written and verbal communication skills, with the ability to present information clearly and professionally to different audiences.
• Operating with minimal supervision, anticipating needs before they arise
• Highly organized, detail-oriented, and disciplined in follow-through.
• Thrives in fast-paced, evolving programme environments
• Strong business English, both written and verbal

Company Benefits

• At our Vistra India office, we believe in putting our employees’ well-being first! We offer a hybrid working arrangement.
• Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.