Manager- Medical Services

HCL Healthcare; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Healthcare seeks a clinician-focused professional to ensure end-to-end clinical and service excellence across LOB-1 doctors and allied staff. You will support recruitment evaluations, participate in clinical rounds, and drive induction and post-induction training for capacity and service improvements.

The role emphasizes onboarding, data-driven reporting, and collaboration with Corporate Office and onsite teams, with travel to clinics as needed.

Responsibilities

• Ensure end-to-end clinical and service excellence with HCL Healthcare doctors and allied staff.
• Support initial evaluation and participate in clinical rounds during recruitment for LOB-1 doctors.
• Facilitate induction of new joiners and conduct post-induction training for clinical capacity and service excellence.
• Plan and conduct post-induction training and capacity enhancement activities; maintain rapport with doctors and team during onboarding.
• Travel to onsite clinics (≈25%) to monitor, supervise, and provide insights for process improvements.
• Liaise with Clients to provide updates, support, and inputs related to clinical and service excellence for LOB-1.

Education

MBBS

MBA or PG in health administration / related

Job description

Role & responsibilities

• Facilitate ensuring end-to-end clinical and service excellence by the HCL Healthcare doctors and allied clinical staff, with primarily focusing on the clinical quality of the LOB-1 doctors but also covering nurses, dieticians and other paramedic/allied providers.
• Support the initial evaluation of prospective candidates, including participation in the clinical (technical) round of the recruitment process for hiring LOB-1 doctors.
• Facilitate the induction of the new-joinee team members, focusing on clinical & service excellence.
• Plan and conduct post-induction training and other capacity enhancement activities for clinical capacity enhancement and service excellence, based on periodic training need assessments and post-training evaluations. Maintaining good rapport and warm connect with doctors & other team members is crucial, especially during the initial 90 days of their onboarding.
• Carry out concurrent and onsite monitoring and evaluation; provide supportive supervision; and offer technical insights and support for process improvement. Approximately 25% of the time in this role will be spent traveling to the onsite clinics at various LOB-1 locations.
• Work closely with internal stakeholders, including those at the Corporate Office and the on-ground clinic teams at various onsite clinics (LOB-1 locations).

• Liaise with Clients to provide periodic updates, technical support, and other inputs related to clinical and service excellence for the LOB-1 Business of HCL Healthcare.

Analyse relevant data; provide technical support and inputs for preparing reports, dashboards & publications; and make periodic presentations to key stakeholders on observations, actions, and further planning and insights

Preferred candidate profile

• Essential: Recognized MBBS degree, or equivalent.
• Desirable: A recognized advanced degree such as MBA or post-graduate (PG) qualification in medical / allied discipline (such as health administration, management, training, public health, or research), or equivalent.