Manager - Medical Quality

Tula Hospital; Palwal; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tula Hospital in Haryana, India seeks a Quality Improvement Lead to drive patient safety, infection control, and adherence to NABH and JCI standards. You will lead cross‑functional teams to implement performance improvements across clinical and support services.

Responsibilities include internal audits, risk assessments, KPI monitoring, staff training on SOPs, incident reporting, and collaboration with senior leadership to align quality initiatives with organizational goals.

Responsibilities

• Implement quality improvement initiatives to address inefficiencies and improve outcomes.
• Maintain adherence to infection control protocols, patient safety standards, and regulatory requirements.
• Conduct internal audits and risk assessments to identify areas for improvement.
• Ensure compliance with national and international healthcare accreditation standards (e.g., NABH, JCI).
• Collaborate with regulatory bodies for inspections, certifications, and audits.
• Develop and monitor key performance indicators (KPIs) for quality and safety metrics.
• Organize training programs for staff on quality assurance, safety protocols, and standard operating procedures (SOPs).
• Build awareness and foster a culture of quality and continuous improvement among employees.
• Provide guidance to teams on compliance with quality standards and patient-centered care practices.
• Collect and analyze patient feedback to identify service gaps and drive corrective actions.
• Implement initiatives to enhance patient satisfaction and streamline workflows.
• Lead cross-functional teams in root cause analysis and corrective action planning.
• Prepare detailed reports on quality performance, patient safety, and risk management for senior management.
• Maintain accurate documentation of quality assurance activities, including policies, audits, and incident reports.
• Collaborate with senior leadership to develop and execute quality improvement strategies aligned with organizational goals.

Job description

• Implement quality improvement initiatives to address inefficiencies and improve outcomes.
• Maintain adherence to infection control protocols, patient safety standards, and regulatory requirements.
• Conduct internal audits and risk assessments to identify areas for improvement.
• Ensure compliance with national and international healthcare accreditation standards (e.g., NABH, JCI).
• Collaborate with regulatory bodies for inspections, certifications, and audits.
• Develop and monitor key performance indicators (KPIs) for quality and safety metrics.
• Organize training programs for staff on quality assurance, safety protocols, and standard operating procedures (SOPs).
• Build awareness and foster a culture of quality and continuous improvement among employees.
• Provide guidance to teams on compliance with quality standards and patient-centered care practices.
• Collect and analyze patient feedback to identify service gaps and drive corrective actions.
• Implement initiatives to enhance patient satisfaction and streamline workflows.
• Lead cross-functional teams in root cause analysis and corrective action planning.
• Prepare detailed reports on quality performance, patient safety, and risk management for senior management.
• Maintain accurate documentation of quality assurance activities, including policies, audits, and incident reports.
• Collaborate with senior leadership to develop and execute quality improvement strategies aligned with organizational goals.