Manager, Knowledge Management

Linkedin3; Bengaluru; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

LinkedIn is seeking a Manager, Knowledge Management Solutions based in Bengaluru. The role leads a mid-size Content Strategists team, shaping self-service content for members, customers, and employees in a hybrid work model.

You will drive content strategy, development, and partnerships across functions, ensuring high-quality content and scalable delivery.

Qualifications

• Bachelor's degree in Journalism, English, Computer Science, or equivalent working experience.
• 8+ years in content strategy, knowledge management, content management, content operations, or technical writing.
• 5+ years with enterprise content management systems; AEM Guides preferred.
• 5+ years in DITA, structured writing, content reuse, and topic-based authoring.
• 5+ years of analytical, organizational, and project management skills.
• 3+ years in a leadership role with coaching and development of team members.

Responsibilities

• Hire, manage, and develop a mid-size team across areas and locations.
• Partner with peer managers to align strategy, goals, and roadmap with business needs.
• Build subject matter expertise and lead content strategy for designated lines of business.
• Use insights and analytics to optimize content performance and drive ROI.
• Collaborate to evolve content systems at scale with AI-assisted workflows.

Skills

Content strategy

Leadership

Knowledge management

Project management

Analytical skills

Education

Bachelor's degree in Journalism, English, Computer Science, or equivalent working experience

Tools

AEM Guides

DITA

Job description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role is based in Bangalore.

The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIn's members, customers and employees. The team creates instructional, procedural, and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs.

We are seeking a talented and passionate Manager, Knowledge Management Solutions to join the team responsible for the content strategy and authoring of these self-service resources. This people leader role sits at the center of talent development, team strategy, and execution towards LinkedIn's self-service strategy. The scope of this role includes interaction with teams in different functions and regions, requiring a strong ability to communicate effectively and understand the different needs of global customers and business partners.

As a Manager, Knowledge Management Solutions you will directly manage a team of Content Strategists. You will supervise the efforts of the team to develop content strategies that support multiple lines of business, including ensuring high-quality and high-performing content and driving business partner relationships within your team's focus areas. Talent is our top priority, and you will be responsible for enabling and coaching your team to drive business results, adapt to change, and innovate. You will work across the team and other functions to ensure long-term scalability and ROI of LinkedIn's content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.

Key Responsibilities

• Hire, manage, and develop a mid-size team that may span across multiple areas of expertise and/or locations
• Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs
• Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business
• Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality
• Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery
• Own intake, prioritization, and capacity planning across team initiatives
• Lead organizational change by evolving team skills and processes to meet emerging needs
• Inspire, motivate, and develop productive, effective, high morale teams
• Coach and mentor team members to support consistent growth and development of employees' careers
• Model LinkedIn's culture and values and actively participate in developing a healthy team culture

Basic Qualifications

• Bachelor's degree in Journalism, English, Computer Science, or equivalent working experience
• 8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing
• 5+ years of experience in working with enterprise content management systems, Adobe Experience Manager (AEM) Guides preferred
• 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring
• 5+ years of demonstrated sound analytical, organizational, and project management skills
• 3+ years in a leadership role, including experience managing, coaching, and developing team members

Preferred Qualifications

• Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
• Demonstrated knowledge of AI-powered content development processes and tooling
• Knowledge of content governance frameworks and editorial standards
• Experience in forecasting and capacity planning leveraging business data
• Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations
• Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
• Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up.
• Expertise in managing cross-functional projects and collabor