Manager, Knowledge Management

LinkedIn; Karnataka; Hybrid; INR 4,000,000 - 6,000,000; Full time

Job summary

LinkedIn in Bangalore, India, is seeking a skilled Manager, Knowledge Management Solutions to lead content strategy and self-service resources across global teams. You will manage a mid-sized team of Content Strategists, coaching them to deliver high-quality content and aligning strategy with business needs.

The role emphasizes scaling content systems, AI-assisted workflows, and measurement of content performance, requiring strong leadership and communication to drive ROI and organizational

Qualifications

• Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience.
• 8+ years in content strategy, knowledge management, content management, content operations, or technical writing.
• 5+ years of experience with enterprise content management systems; Adobe Experience Manager (AEM) Guides preferred.
• 5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring.
• 3+ years in a leadership role, including experience managing, coaching, and developing team members.

Responsibilities

• Hire, manage, and develop a mid-sized team of Content Strategists across multiple locations.
• Partner with peer managers and cross-functional groups to connect strategy to vision and align team goals to business needs.
• Lead content strategy and content creation efforts to deliver clear information to members and customers.
• Leverage insights to optimize content performance and drive ROI of content systems.

Skills

Content Strategy

Knowledge Management

Content Management

Content Operations

Technical Writing

Leadership

Project Management

Stakeholder Management

Education

Bachelor's degree in Journalism, English, Computer Science, or equivalent

Job description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust andoptimisedfor culture, connection, clarity, and the evolving needs of our business.The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, asdeterminedby the business needs of the team.

This role is based inBangalore.

The Knowledge Management Solutions (KMS) team at LinkedInis responsible forcreating and delivering self-service content for LinkedIn’s members,customersand employees. The team creates instructional, procedural, and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs.

We areseekinga talented and passionateManager, Knowledge ManagementSolutionsto join the team responsible forthe content strategy and authoring of these self-service resources.Thispeopleleaderrole sits at the center of talent development, team strategy, and execution towards LinkedIn’s self-service strategy.The scope of this role includes interaction with teams indifferent functionsand regions, requiring a strong ability to communicate effectively and understand thedifferent needsof global customers and business partners.

As a Manager, Knowledge Management Solutions you will directly manage a team of Content Strategists.You will supervise the efforts of the team to develop content strategies that support multiple lines of business, including ensuring high-quality and high-performing content and driving business partner relationships within your team’s focus areas.Talent is our top priority, and you willbe responsible forenablingand coachingyour team to drive business results, adapt tochange,and innovate.You will work across the team and other functions to ensure long-term scalabilityand ROI of LinkedIn’s content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.

Key Responsibilities

• Hire, manage, and develop a mid-sizeteamthatmay span across multiple areas of expertiseand/orlocations
• Partner and work closely with peer managersand cross-functional groupsto connect strategy to vision and align team goals,priorities,and roadmapto business needs
• Build subject matterexpertisefor designated line of business(es)and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customersfor that business
• Leverage insights and analytics to guide your team tooptimizecontent performanceand lead experimentation to continuously improve outcomesand content quality
• Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse,and AI-assisted workflowsacross content development and delivery
• Own intake, prioritization, and capacity planning across team initiatives
• Lead organizational change by evolving team skills and processes to meet emerging needs
• Inspire, motivate, and develop productive, effective, high morale teams
• Coach and mentor team members to support consistent growth and development of employees’ careers
• Model LinkedIn’s culture and values and activelyparticipatein developing a healthy team culture
  

Basic Qualifications

• Bachelor’s degree in Journalism, English, Computer Science,or equivalentworking experience
• 8+ years in one or more of the following areas:content strategy,knowledge management, content management,content operations,ortechnical writing
• 5+ years of experiencein working withenterprisecontentmanagement systems, Adobe Experience Manager (AEM) Guides preferred
• 5+ years of experiencein DITA, structured writing,content reuse, andtopic-based authoring
• 5+ years ofdemonstratedsoundanalytical, organizational, and project management skills
• 3+ years in a leadership role, including experience managing, coaching, and developing team members

Preferred Qualifications

• Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
• Demonstrated knowledge of AI-powered content development processes and tooling
• Knowledge of content governance frameworks and editorial standards
• Experience in forecasting and capacity planning leveraging businessdata
• Stronginterpersonalskills, including the ability to build authentic business partnerships across multiple locations and effectivelydealwithescalations
• Abilitytoflex and adapt to changing business needs and processes of a fast-paced work environment
• Ability to manage multiple projects and priorities,makestrongdecisionsbased on LinkedIn values and culture, anddemonstrateconsistent follow-up.
• Expertisein managing cross-functional projects and collaborating with technicaland businessteams
• Experience in stakeholder management and executive communication
• Experience defining and tracking performance metrics with strong analytical skills
• Experience using data and insights to improve content quality, performance, or operational outcomes
• Proficiencyin Jira and Confluence
• Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture

Suggested Skills

• Content Strategyor Technical Writing
• Cross-functional Collaboration
• People Management
• Change Management & Adoption
• Strategic Thinking
• AI in Content Development & Systems

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

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