Manager - Key Accounts

Darwinbox Digital Solutions Pvt. Ltd.; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

LeadSquared is a fast-growing SaaS CRM leader seeking a Client Partner to own and grow relationships with strategic enterprise customers. This role blends customer success, account management, and revenue ownership, acting as a trusted advisor to ensure business outcomes while driving renewals and expansion.

You will manage a portfolio of enterprise accounts, build relationships with CXOs, drive adoption, retention, and satisfaction, and collaborate with Sales, Implementation, Product, and

Qualifications

• 4–7 years in Client Partner / Account Management.
• SaaS background required.
• Proven enterprise account management and revenue growth.

Responsibilities

• Own a portfolio of enterprise/strategic accounts end-to-end.
• Build relationships with CXOs and senior stakeholders.
• Drive renewal, expansion, and long-term partnerships.

Skills

SaaS experience

Account management

Stakeholder management

CXO engagement

Communication skills

Negotiation

Data-driven

Revenue growth

Job description

One of the fastest growing SaaScompanies in the CRM space, LeadSquared empowers organizations with the powerof automation. More than 1700 customers with 2 lakhs+ users across the globeutilize the LeadSquared platform to automate their sales and marketingprocesses and run high velocity sales at scale.

We are backed by prominentinvestors such as Stakeboat Capital, and Gaja Capital to name a few. We areexpanding rapidly and our 1300+ strong and still growing workforce is spreadacross India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

• Among Top 50 fastest growing tech companies inIndia as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing AutomationCompany of the Year award
• Among Top 100 fastest growing companies in FT1000: High-Growth Companies Asia-Pacific
• Listed as Top Rates Product on G2Crowd, GetAppand TrustRadius

The Role:

As a Client Partner, you will own and growrelationships with strategic enterprise customers. This is a high-impact rolecombining customer success, account management, and revenue ownership. You willact as a trusted advisor to clients, ensuring business outcomes while drivingrenewals, expansion, and long-term partnerships .

Key Responsibilities:

• Own a portfolio of enterprise / strategicaccounts with end-to-end responsibility
• Build and maintain strong relationships withCXOs and senior stakeholders
• Drive customer success outcomes includingadoption, retention, and satisfaction
• Own renewals, upsell, and cross-sell revenuetargets
• Partner with customers to understand businessgoals and align LeadSquared solutions accordingly
• Lead Quarterly Business Reviews (QBRs) andexecutive-level discussions
• Identify growth opportunities and create accountexpansion strategies
• Collaborate with Sales, Implementation, Product,and Support teams to deliver seamless experience
• Act as an escalation point for critical accountsand ensure timely resolution
• Track account health, usage metrics, andbusiness KPIs

Requirements

• 4–7 years ofexperience in Client Partner / Account Management
• Must have Saasbackground
• Proven track recordof managing enterprise accounts and driving revenue growth
• Strong stakeholdermanagement with experience engaging CXOs
• Excellentcommunication, negotiation, and influencing skills
• Ability tounderstand complex business processes and translate them into SaaSsolutions
• Data-drivenapproach to account management and decision-making

Success Metrics

• Account retentionand renewal rates
• Expansion revenue(upsell & cross-sell)
• Product adoptionand usage growth
• Strategic accountgrowth and relationship depth

Why Should You Apply?

• Accelerated Growth& Rewards
• Easily approachablemanagement
• Work with the bestminds and industry leaders