Manager - IT Services Administrator

SiriusAI; Gurugram District; On-site; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

Health benefits

Bonuses

Professional growth

Cloud technologies

Inclusive environment

Job summary

SiriusAI is seeking an experienced IT Administrator in Gurugram, India to manage IT systems, provide user support, and handle onboarding/offboarding processes. The role requires 8+ years of hands-on experience with Microsoft 365, Windows/Linux, networking, and security practices.

Responsibilities include network monitoring, security implementation, backup planning, software deployment, and policy compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven experience of at least 8 years as an IT Administrator or similar role, with a strong technical background in managing IT systems and infrastructure.
• Proficiency in M365, operating systems (Windows, Linux), networking protocols, and hardware troubleshooting.
• Familiarity with cybersecurity principles, tools, and best practices for securing IT environments.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.

Responsibilities

• Manage IT systems and infrastructure to ensure reliability and performance.
• Provide technical support to employees, troubleshooting hardware and software issues.
• Handle onboarding and offboarding, provisioning and deprovisioning user accounts and devices.
• Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Intune.
• Monitor network performance and troubleshoot connectivity issues.
• Implement and maintain cybersecurity measures (firewalls, antivirus, IDS, phishing protection, encryption).
• Develop and maintain backup and disaster recovery plans.
• Install, configure, and update software, operating systems, and patches.
• Maintain documentation and inventory of hardware and software assets.
• Enforce IT policies, access controls, data privacy, and regulatory compliance (ISO-27001, SOC2).
• Coordinate with vendors for equipment, licenses, and services.
• Provide training and knowledge sharing to users and colleagues.

Skills

System administration

User support

Documentation

Vendor management

Training skills

Communication skills

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Windows & Linux OS

Networking protocols

Cybersecurity tools

Job description

• System Administration: Manage and maintain all aspects of our IT systems, including servers, networks, desktops, laptops, printers, cameras, audio video devices, biometric access control system, and other peripherals.
• User Support: Provide technical support to all organization employees, troubleshooting hardware and software issues, resolving technical problems, and answering IT-related queries using the established ticketing system for all types of IT support requests.
• Employee Onboarding/Offboarding: Manage end-to-end IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of user accounts, devices, applications, and system access.
• Microsoft 365 administration: Administer and manage Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and related security and compliance features.
• Network Management: Monitor network performance, configure network devices, and troubleshoot network connectivity issues to ensure reliable and secure access to resources.
• Security Management: Implement and maintain security measures to protect against cybersecurity threats, including firewalls, antivirus software, intrusion detection systems, phishing protection and data encryption.
• Backup and Disaster Recovery: Develop and maintain backup and disaster recovery plans to ensure the integrity and availability of critical data in the event of system failures or disasters.
• Software Installation and Updates: Install, configure, and update software applications, operating systems, and patches to ensure optimal performance and security.
• Documentation and Inventory: Maintain accurate documentation of IT systems, configurations, procedures, and inventory of hardware and software assets.
• IT Policies and Compliance: Enforce IT policies and procedures, including access control, data privacy, and regulatory compliance, to mitigate risks and ensure adherence to industry standards like ISO-27001 and SOC2.
• Vendor Management: Coordinate with third-party vendors and service providers to procure IT equipment, software licenses, and technical support services as needed.
• Training and Knowledge Sharing: Provide training and support to end-users on IT tools and best practices and share knowledge with colleagues to enhance IT skills across the organization.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience of at least 8 years as an IT Administrator or similar role, with a strong technical background in managing IT systems and infrastructure.
• Proficiency in M365, operating systems (Windows, Linux), networking protocols, and hardware troubleshooting.
• Familiarity with cybersecurity principles, tools, and best practices for securing IT environments.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
• Detail-oriented with a focus on accuracy and organization in documentation and record-keeping.
• Ability to adapt to changing technology trends and learn new skills as needed.
• Understanding of compliances like ISO:27001 and SOC2.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified IT Professional (MCITP), or Certified Information Systems Security Professional (CISSP) are advantageous.
• Work with a very innovative and collaborative firm focused on harnessing the power of AI and client's data for cutting edge solutions.
• Founders are stalwarts of the AI and data consulting firms
• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Work on cloud technologies and continue to invest in your professional growth
• Collaborative and inclusive work environment