Manager - Infrastructure & Corporate Systems

VikingCloud India; Vadodara; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

VikingCloud India is seeking a Manager - Infrastructure & Corporate Systems to lead corporate infrastructure operations and system support from the Vadodara delivery center. You will own end-to-end accountability for System Administrator and Operations Engineer teams, covering M365/Entra ID, VMware compute, and GCP/Kubernetes, with US-night shift readiness.

The role requires 8–10 years IT infra experience, strong leadership, and ITIL-aligned processes.

Qualifications

• 8–10 years IT infrastructure and/or enterprise system support experience.
• 3–4 years in a team lead / manager capacity.
• Experience leading System Administration / end-user & M365 and Infrastructure / cloud operations.
• Working knowledge of Microsoft 365 / Entra ID / Windows Server / AD.
• Experience with VMware vSphere, GCP, Kubernetes, Terraform and GitHub.
• Experience with ITSM tools and SLA-driven support delivery.
• Strong people management, coaching, and performance feedback.
• Experience running US-shift operations and major-incident command.

Responsibilities

• Own corporate infrastructure strategy and day-to-day reliability for VMware compute and GCP services.
• Lead System Administrator and Operations Engineer teams; set priorities and on-call discipline for US shift.
• Drive DR/BCP, backup validation, and resilience with security partners.
• Define support operating model, escalation, KB quality, and customer satisfaction metrics.
• Align processes with ITIL-aligned incident, problem, and change management.

Skills

M365 Admin

GCP Ops

Kubernetes

Terraform

VMware vSphere

GitHub

Entra ID

ITSM Tools

SLA Management

English Proficiency

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware vSphere

GCP Platform

Terraform

GitHub

Kubernetes

Windows Server

Job description

Title : Manager - Infrastructure & Corporate Systems

Location : Vadodara (Work from office)

Shift : US/Night Shift

Role Overview

We are hiring a Manager - Infrastructure & Corporate Systems to lead both corporate infrastructure operations and corporate system support from the Vadodara delivery center. This combined role owns end-to-end accountability for the System Administrator and Operations Engineer teams, covering Microsoft 365 / identity & end-user support, VMware compute, GCP platform operations (Kubernetes, Kafka, Terraform/GitHub), service delivery quality, and US-shift operational readiness.

Leadership Scope

• Manage, coach, and develop the System Administrator team (O365 Global Admin, VMware compute, L2/L3 end-user support).
• Manage, coach, and develop the Operations Engineer team (VMware L3, GCP, Kubernetes/GKE, Kafka, Terraform + GitHub).
• Set priorities, shift coverage, escalation paths, and on-call/handover discipline for US Shift only operations.
• Own hiring support, performance management, skill-gap planning, and succession for both teams.
• Act as primary escalation point for major incidents spanning infrastructure and system support.

Key Responsibilities

Corporate Infrastructure Management

• Own strategy and day-to-day reliability of corporate infrastructure: VMware compute, servers, related storage/network touchpoints, and GCP landing zones / platform services.
• Drive capacity planning, patching calendars, lifecycle upgrades, and technical debt reduction.
• Ensure production readiness for GCP, Kubernetes/GKE, Kafka, and Terraform/GitHub delivery practices through the Operations Engineer team.
• Establish infrastructure standards, runbooks, architecture documentation, and change governance.
• Partner with security, network, and application teams on DR/BCP, backup validation, and resilience.
• Manage vendors/AMCs, infrastructure procurement inputs, and cost/FinOps awareness for cloud and on-prem assets.

Corporate System Support Management

• Own corporate system support quality for Microsoft 365 / Entra ID, endpoint/collaboration services, and L2/L3 end-user experience.
• Ensure System Administrator team delivers Global Admin hygiene, JML processes, privileged access control, and SLA-compliant ticket handling.
• Define support operating model: queues, escalation matrix, KB quality, major-incident communication, and customer satisfaction metrics.
• Drive continuous improvement to reduce repeat tickets, improve first-time resolution at L2, and strengthen L3 ownership.
• Align support processes with ITIL-aligned incident, problem, and change management.

People, Process & Governance

• Build weekly/monthly operational reviews covering SLA/OLA, incident trends, backlog health, change success, and platform risk.
• Enforce least-privilege access, audit readiness, and compliance with corporate security policies.
• Lead RCA quality for Sev-1/Sev-2 incidents and ensure permanent fixes are tracked to closure.
• Coordinate US-shift coverage, leave planning, and knowledge continuity so operations remain uninterrupted.
• Present clear status, risks, and asks to leadership stakeholders.

Required Skills & Experience

• 8-10 years overall experience in IT infrastructure and/or enterprise system support, with at least 3-4 years in a team lead / manager capacity.
• Proven experience managing or strongly leading both System Administration / end-user & M365 support, and Infrastructure / cloud operations (VMware and preferably GCP).
• Working knowledge across Microsoft 365 / Entra ID / Windows Server / AD.
• Working knowledge of VMware vSphere (compute operations and L3 escalation handling).
• Working knowledge of GCP foundations, Kubernetes, IaC (Terraform), and source control (GitHub).
• Experience with ticketing/ITSM tools and SLA-driven support delivery.
• Strong people-management skills: coaching, performance feedback, workload balancing, and conflict resolution.
• Experience running US-shift operations and major-incident command.
• Excellent English communication for stakeholder updates, RCAs, and cross-geography collaboration.
• Ability to translate technical issues into business impact and actionable plans.

Preferred / Nice to Have

• ITIL Foundation (or higher) certification.
• Cloud certifications (GCP Associate/Professional, Azure Administrator) and/or VMware / Microsoft certifications.
• Experience in captive centers / GCC / offshore delivery supporting US customers.
• Exposure to Kafka/event platforms, observability stacks (Prometheus/Grafana/Cloud Monitoring), and FinOps practices.
• Prior ownership of budget inputs, vendor management, and audit/compliance cycles.
• Experience building career paths for SysAdmin and Ops/Cloud engineers.

Education

Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience.

Soft Skills

• Accountable ownership mindset across infrastructure + support domains.
• Calm under pressure during US-business-hours incidents.
• Clear prioritization and decision-making with incomplete information.
• Collaborative leadership with strong documentation and follow-through.