Manager - Impact Program (Kannada Language)

Bharat Digital; Kolar, Mysuru, Mandya; Hybrid; INR 600,000 - 800,000; Full time

Benefits offered by this job

Flexible leave and vacation policy

Insurance as per industry standards

Access to leaders in technology and social impact

Meaningful work at the intersection of AI, design, and equity

Job summary

Bharat Digital is seeking a Manager - Impact Program fluent in Kannada to lead community engagement efforts in Kolar, Mysuru, and Mandya. The role involves serving as the main contact for users from marginalised communities, organising activities, providing support, and fostering strong relationships with stakeholders. Candidates should have at least 4 years of experience and a background in social sciences or business management. The position offers a hybrid work environment with significant community engagement.

Qualifications

• Minimum of 4 years of experience in community coordination and mobilisation required.
• Proficiency & fluency in English and Kannada, writing, reading and speaking will be necessary in both languages.
• Experience working with marginalised communities and a deep understanding of their challenges and needs.

Responsibilities

• Serve as the main point of contact for community members and app users.
• Organise and facilitate community engagement activities and training sessions.
• Provide first-level support to address user inquiries and complaints.
• Participate in the development of Kannada programming for community members.
• Collect, document, and relay feedback from users to inform improvements.

Skills

Community Coordination

Community Mobilization

Training and Onboarding

User Support

Feedback Collection and Documentation

Stakeholder Management

Financial Record Keeping

Invoicing

App Content Review

Internal App Testing

Troubleshooting

Usability Testing

Translation (English to Kannada)

Kannada Content Writing

Training Material Creation (FAQs/User Guides)

Cultural Sensitivity

Empathy

Experience with Marginalized Communities

Cross‑functional Collaboration (Product/Technical)

Field Stakeholder Engagement

Education

Degree or diploma in social sciences, business management, or a related field

Job description

We are looking for an organised and proactive individual to fill a hybrid role as a Manager - Impact Program in the Kannada Language. Candidates in Kolar, Mysuru and Mandya are preferred.

Responsibilities

1. Serve as the main point of contact for community members and app users, particularly from marginalised communities.
2. Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
3. Provide first‑level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
4. Participate and contribute to the development of Kannada programming for community members, including both training in life and digital skills; translation and update of Kannada writing materials will be required.
5. Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
6. Maintain positive relationships with stakeholders and partners.
7. Ensure that interactions are inclusive and supportive, fostering trust within the community.
8. Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
9. Ensure invoicing is handled properly and maintain financial records.
10. Address any payment‑related issues and coordinate with external partners on financial matters.

Requirements

1. Minimum of 4 years of experience in community coordination and mobilisation required; degree or diploma in social sciences, business management, or a related field.
2. Proficiency & fluency in English and Kannada, writing, reading and speaking will be necessary in both languages.
3. Experience working with marginalised communities and a deep understanding of their challenges and needs.
4. Familiarity with basic digital tools or mobile applications used in community settings.

You will help foster a positive community environment, oversee financial transactions, and ensure the quality of app content through internal reviews and testing. The role requires working with marginalised communities, and treating individuals with empathy, respect, and cultural sensitivity. The candidate should have the willingness to travel to field locations (~40%) and engage directly with community stakeholders.

Benefits

1. Flexible leave and vacation policy.
2. Insurance as per industry standards.
3. Access to leaders in technology and social impact.
4. Meaningful work at the intersection of AI, design, and equity.

Skills & Technology

• Community Coordination
• Community Mobilization
• Training and Onboarding
• User Support
• Feedback Collection and Documentation
• Stakeholder Management
• Financial Record Keeping
• Invoicing
• App Content Review
• Internal App Testing
• Troubleshooting
• Usability Testing
• Translation (English to Kannada)
• Kannada Content Writing
• Training Material Creation (FAQs/User Guides)
• Cultural Sensitivity
• Empathy
• Experience with Marginalized Communities
• Cross‑functional Collaboration (Product/Technical)
• Field Stakeholder Engagement

Compensation & Dates

Salary not disclosed.

Valid through 6/7/2026.