Manager II, Quality

Concentrix Daksh Services India Private Limited; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Concentrix Daksh Services India Private Limited in Gurugram is seeking a Manager II, Quality to oversee Transaction Monitoring across programs and sites. You will supervise Quality staff, ensure accurate evaluations, and drive performance improvements across the portfolio.

The role emphasizes team leadership, QMS deployment, data analysis, stakeholder collaboration, and metrics reporting, with Six Sigma Green Belt as a desirable certification.

Qualifications

• Graduation required.
• Experience leading QA teams preferred.
• Six Sigma Green Belt certification desirable.

Responsibilities

• Lead, manage, and mentor a team of Quality Analysts and QA Leads.
• Develop, implement, and drive quality management systems (QMS).
• Analyze quality and performance trends; provide actionable insights.
• Collaborate with stakeholders to implement improvement plans.
• Track metrics for reports; present findings in reviews.
• Identify root causes and drive process improvements.

Skills

Analytical & Problem-Solving

Communication Skills

Technical Proficiency

Quality Certifications

Education

Graduation

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job Title: Manager II, Quality

The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Team Leadership & Management: Lead, manage, and mentor a team of Quality Analysts and QA Leads, providing coaching and development to ensure consistent and strong quality performance.
• Quality System Implementation: Develop, implement, and drive quality management systems (QMS) and processes to ensure compliance with client and industry standards.
• Performance Analysis & Improvement: Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs.
• Stakeholder Collaboration: Develop strong working relationships with business stakeholders, both internal and external, to collaborate on improvement action plans.
• Metric Reporting: Track and maintain accurate metrics for direct reports and overall team performance, and present findings in management reviews.
• Problem-Solving: Utilize methodologies such as Six Sigma, COPC, or PDCA to identify root causes and implement solutions for process and agent-level improvements.

Key Skills & Knowledge

• Analytical & Problem-Solving Skills: Strong ability to analyze data, interpret trends, and use various tools and methodologies to solve problems effectively.
• Communication Skills: Excellent verbal and written communication skills to present findings, coach team members, and collaborate with stakeholders.
• Technical Proficiency: Ability to work with Microsoft Office Suite (Word, Excel, PPT) and interpret data for decision-making.
• Quality Certifications: Desirable to have certifications like Six Sigma Green Belt.

Educational qualification – Graduation

Location: IND Gurugram - UdyogVihar-Indstrl Plot 243,Twrs A&B Flrs 3&7

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.