Manager - Human Resources

Raise Financial Services; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Raise Financial Services is seeking an experienced HR Manager from a hospitality or service background to lead hiring, onboarding, and culture-building for a growing team in Mumbai. You will partner with leaders to design people practices, manage daily operations, and foster a warm, high-performing workplace on the floor with frontline staff and support roles.

The ideal candidate has 8–10 years in HR, with tangible on-ground experience in service industries, and a strong service mindset

Qualifications

• MBA / Post Graduate in HR or related field.
• 8 to 10 years of experience, with strong preference for candidates from hospitality, hotels, wellness, aviation, or service industry environments.
• Strong on-ground HR experience, accessible, and involved in daily operations.
• A natural service mindset someone who understands employee experience drives customer experience.
• Ability to handle frontline workforce dynamics, including shifts, high interaction roles, and fast-paced environments.
• High ownership and execution focus, someone who can build and run simultaneously.
• Understanding of HR operations, compliance, labour practices w.r.t hospitality setups.
• Structured, practical, and comfortable working in an evolving environment.

Responsibilities

• Own end-to-end hiring for all roles including frontline staff, instructors, operations, and support teams.
• Design and execute onboarding experiences that set the tone for culture and service excellence.
• Drive employee engagement, motivation, and retention in a service-oriented setup.
• Establish simple, fair and actionable performance and feedback practices.
• Set up and manage HR systems, leave & attendance management and shift alignments.
• Ability to bring discipline without losing warmth.
• Strong instinct for people experience, service quality, and culture building
• Someone who enjoys being on the floor, close to teams, and dealing with on-ground people challenges.

Skills

MBA / Post Graduate in HR

Experience 8–10 years

Hospitality/Service background

On-ground HR experience

Service mindset

Frontline workforce dynamics

Ownership & execution

HR operations & compliance

Education

MBA / Post Graduate in HR

Job description

Raise is built on this core philosophy, we will bring exceptionally great products, awesome user experience and best-in-class customer service to our users. Raise is a diversified financial services group comprising high-growth companies such as Dhan (Investing & Trading), Upsurge (Learning), Filter Coffee (Content & Research), Fuzz (Raise AI) with expanding interests in Wealth Management, Insurance, Asset Management, Lending, and other emerging businesses in the pipeline.

We are looking for an HR Manager from hospitality, wellness, or service-led background who understands that great customer experiences are built on strong, motivated, and well-supported teams. You will closely work with leaders to manage hiring the first set of team members to building culture, systems, everyday people practices and create a workplace where people feel supported, challenged, and proud of what they build together.

Expected Responsibilities:

• Own end-to-end hiring for all roles including frontline staff, instructors, operations, and support teams.
• Design and execute onboarding experiences that set the tone for culture and service excellence.
• Drive employee engagement, motivation, and retention in a service-oriented setup.
• Establish simple, fair and actionable performance and feedback practices.
• Set up and manage HR systems, leave & attendance management and shift alignments.
• Ability to bring discipline without losing warmth.
• Strong instinct for people experience, service quality, and culture building
• Someone who enjoys being on the floor, close to teams, and dealing with on-ground people challenges.

Expected Skills:

• MBA / Post Graduate in HR or related field.
• 8 to 10 years of experience, with strong preference for candidates from hospitality, hotels, wellness, aviation, or service industry environments.
• Strong on-ground HR experience, accessible, and involved in daily operations.
• A natural service mindset someone who understands employee experience drives customer experience.
• Ability to handle frontline workforce dynamics, including shifts, high interaction roles, and fast-paced environments.
• High ownership and execution focus, someone who can build and run simultaneously.
• Understanding of HR operations, compliance, labour practices w.r.t hospitality setups.
• Structured, practical, and comfortable working in an evolving environment.

Our People & Culture

People and culture are at the heart of everything we do.

We look for people who are kind, committed, and grounded — who believe in:

• Putting people and customers first.
• Showing respect in every interaction.
• Moving fast, but doing things right.
• Staying humble, open, and curious.
• Taking ownership, not shortcuts.
• Speaking less and doing more.
• Growing together as one team.

Raise is an equal opportunity employer and celebrates diversity.

Connect with us:

www.raiseholding.co

Why Join Raise?

We are a Great Place to Work certified organisation, known for open culture, trust, and ownership. At Raise, you will find space to grow, freedom to contribute, and a team that truly cares about what we build and how we build it.