Manager Employee Workplace Solutions, MSF

HSBC; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HSBC in Mumbai is seeking an experienced professional to join the WPB team within International Wealth and Premier Banking. The role focuses on growing the corporate client base, delivering wealth and banking solutions, and maintaining high standards of compliance and customer service.

You will leverage cross-selling opportunities across assets, loans and cards while ensuring robust KYC/AML practices. Fluent English and local language capabilities are required to interact with diverse clients

Qualifications

• Graduate or MBA with 3–5 years’ work experience.
• Experience in frontline customer services or relationship management.
• Excellent English and local language communication; banking knowledge helpful.

Responsibilities

• Source new accounts from the corporate base and meet New-To-Bank targets.
• Cross-sell asset products (home loans, personal loans, cards, Premier) via referrals.
• Ensure KYC/AML compliance at all times.
• Deliver high-quality service and maintain strong customer relationships.

Skills

Strong communication

Client focus

Influencing skills

Relationship management

English & local languages

Education

Graduate/MBA

Job description

Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Description

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an experienced professional to join the WPB team.

Principal Responsibilities

• Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
• Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)
• Ensure the KYC/AML norms of the bank are complied with at all times.
• Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.
• Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction
• Ensure a consistently high level of product and service delivery for relevant customer touch points
• Develop and maintain good customer relations and ensure effective service delivery
• Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
• Comply to all relevant AML regulations & Global Standards
• Develop a collaborative environment with all members of sales team
• Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of IWPB Business.
• Ensure bank processes are followed in view of product documentation, complaint management, system usage etc.
• Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS
• Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM IWPB is fully compliant with the PEP LoBP.
• Be aware and identify high risk indicators for various products and Services offered by INM IWPB (ex. cash, insurance, credit cards products etc.)
• Ensure that all records are obtained in respect of INM IWPB customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner.

Qualifications - External

• Graduate/ Post Graduate (Masters)/ MBA with three to five years’ work exp.
• Experience (preferable) in frontline customer services/ relationship management.
• Strong communication, client focus and influencing skills
• Sound knowledge on the Banking sector in general
• Able to communicate well in English and local languages

Pro Tip:

Familiarity with AI-enabled tools is an advantage .

As an employee, you are required to perform your duties in professional capacity excercising independent judgement, discretion and decision making authority in planning, organising, directing work, supervising and appraising the work of team members, as aplicable; and taking accountability for delivery outcomes. You will represent the organisation with relevant external and internal stakeholders.You will allocate and prioritize wok, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all empployees are valued , respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employemt applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by the Hongkong and Shanghai Bnaking Corporation Limited, India