AM Employee Workplace Solutions, MSF

HSBC Holdings plc; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HSBC Holdings plc in India seeks an experienced professional for the WPB team to drive new business with corporate clients and manage end-to-end banking relationships. You will cross-sell Home Loans, Personal Loans, Cards, and Premier, while ensuring strict KYC/AML adherence and timely CRM updates.

The role emphasizes customer-centric service, collaboration with Marketing, and a strong emphasis on Treating Customer Fairly as part of HSBC values.

Qualifications

• Graduation or MBA with 3–5 years in customer-facing roles.
• Experience in frontline relationship management is preferred.
• Strong communication skills and client-focused mindset.

Responsibilities

• Source new accounts from existing corporate base and meet New-To-Bank targets.
• Cross-sell assets such as Home Loans, Personal Loans, Cards, Premier.
• Ensure KYC/AML compliance at all times.
• Plan and execute marketing events with Marketing and other teams.
• Respond to CEP complaints promptly and ensure customer satisfaction.
• Maintain high service delivery across customer touchpoints.
• Develop strong customer relations and provide feedback to leadership.
• Use CRMS leads within allocated timelines and update records.

Skills

Relationship management

Frontline customer service

Strong communication

English & local languages

AI-enabled tools familiarity

Education

Graduate / Post Graduate (MBA)

Tools

CRM software

Job description

Area of Interest: Branch and Retail Banking

Role Workstyle: Office Worker

Date: 29 Sept 2026

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Wealth and Personal Banking (WPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help ourcustomers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join the WPB team.

• Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
• Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)
• Ensure the KYC/AML norms of the bank are complied with at all times.
• Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.
• Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction
• Ensure a consistently high level of product and service delivery for relevant customer touch points
• Develop and maintain good customer relations and ensure effective service delivery
• Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
• Comply to all relevant AML regulations & Global Standards
• Develop a collaborative environment with all members of sales team
• Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of IWPB Business.
• Ensure bank processes are followed in view of product documentation, complaint management, system usage etc.
• Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS
• Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM IWPB is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM IWPB is fully compliant with the PEP LoBP.
• Be aware and identify high risk indicators for various products and Services offered by INM IWPB (ex. cash, insurance, credit cards products etc.)
• Ensure that all records are obtained in respect of INM IWPB customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner

Qualifications - External

• Graduate/Post Graduate (Masters)/ MBA with three to five years’ work exp.
• Experience (preferable) in frontline customer services/ relationship management.
• Strong communication, client focus and influencing skills
• Sound knowledge on the Banking sector in general
• Able to communicate well in English and local languages
• Familiarity with AI-enabled tools is an advantage

Pro-tip :

Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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