Manager-Digital Product Management

American Express; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Financial well-being support

Comprehensive medical insurance

Hybrid/onsite/work flexibility

Parental leave

Wellness programs

Career development

Job summary

American Express in India is seeking a Digital Product Manager to identify customer and business problems, shape product solutions, and deliver measurable outcomes within a unified case management platform embedded in servicing ecosystems.

You will partner with business leaders, partners and engineering to define a clear product vision and roadmap, apply emerging trends, and translate roadmaps into well-defined user stories and acceptance criteria.

Qualifications

• 3+ years of experience in Product Management.
• Proven track record in defining product vision and roadmap.
• Experience with rapid and iterative software development methodologies.
• Bachelor’s Degree in related field; advanced degree preferred.
• Knowledge of reporting/analytical applications.

Responsibilities

• Define a product vision and roadmap with customers, stakeholders and partners.
• Apply new trends and competitive best practices into roadmap and requirements.
• Support development of tracking and reporting to determine product performance.
• Collaborate with design and technology teams to develop, test and deliver capabilities.
• Translate product roadmap into well-defined product requirements/user stories and acceptance criteria.

Skills

Product management

Agile practices

Adaptive communication

Strategy formulation

Business analysis

Education

Bachelor's degree in related field

Job description

Job Description

It takes exceptional people to create exceptional products. We've built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.

We are looking for a Digital Product Management professional who is passionate about identifying customer and business problems, shaping product solutions, and delivering measurable outcomes. The ideal candidate combines strong product management fundamentals with analytical thinking and the ability to navigate complex data, technology, risk, and regulatory requirements.

This person will be responsible for driving the build out of a single, integrated case management platform embedded in existing servicing ecosystems that unifies Financial Crimes workflows such as Know Your Customer (KYC), Product Misuse, Investigations, Sanctions, Remittances, and Requests for Information to drive simplicity, compliance, and scale.

Responsibilities

The product of great thinking. As a Key Link In The Product Development Process No Two Days Here Will Be The Same, But There Are Some Things You Can Count On Doing

• Work with customers, key stakeholders, and partners to define a product vision and roadmap
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Support development of appropriate tracking and reporting to determine product performance
• Work closely with the design and technology teams to develop, test and deliver defined capabilities
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

Qualifications

Are you ready to be at the center of it all?

• 3+ years of experience in Product Management
• Proven track record in defining winning product constructs and delivering a product vision and roadmap
• Experience with rapid and iterative software development methodologies
• Bachelor’s Degree in related field required; advanced degree preferred
• Knowledge of reporting/analytical applications

At the core of Product Management

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Emerging Technologies
• Business Analysis
• Adaptive Communication
• Strategy Formulation
• Business Case Development

Why American Express

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.