Manager, Data Specialist

Rippling; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rippling is seeking an experienced customer success leader for their Bengaluru office. In this role, you'll coach a team of Data Specialists and enhance the customer onboarding experience. With a focus on mentoring, you'll drive performance on key metrics and collaborate closely with various teams.

The ideal candidate has extensive SaaS experience and a proven track record in team leadership. This hybrid role requires three days a week in the office, aligning with Rippling's commitment to a collaborative work environment.

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 3+ years of professional experience leading a team.
• Strong communication skills to work effectively with cross-functional teams.

Responsibilities

• Develop Data Specialists through hands-on coaching and mentorship.
• Support hiring & onboarding of new Data Specialists.
• Track, monitor & continuously improve performance on key metrics & KPIs.
• Collaborate cross-functionally to create a seamless customer journey.

Skills

SaaS experience

Team leadership

Prioritization

Communication skills

Project management

Problem-solving

Attention to detail

Job description

About The Role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 4-6 Data Specialists, engage on high‑priority customers, and drive improvement on key metrics. You will also coordinate cross‑functionally with our Implementation, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.

What You Will Do

• Develop Data Specialists through hands‑on coaching and mentorship
• Support hiring & onboarding of new Data Specialists
• Successfully prioritize work based on urgency, revenue, and customer sentiment risk
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross‑functionally with Rippling Implementation, Implementation Analysts, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on team feedback in Implementation

What You Will Need

• 5+ years of SaaS experience in professional services, implementation, or customer success
• 3+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Ruthless prioritization and time management
• Strong communication skills to work effectively with Implementation, cross‑functional teams and customers
• Great project management skills to lead, care about product ownership, an outstanding customer‑centric mindset, and solving problems for our customers
• Boundless energy to help your team and your customers ... all with a “can‑do” attitude!
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities

Note

• This role requires you to work in the US Shift (EST/CST/PST)
• This is a hybrid role and will require you to work out of our Bangalore office three days a week

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.