Manager DAAI

HSBC; Bidhannagar; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC is seeking an experienced Assistant Director, Data Analytics to analyse customer lifecycle data and drive insights for strategic decisions. You will execute analyses, document results, and present findings to stakeholders while delivering projects on time and with quality.

The role requires translating complex data into clear recommendations for senior leadership and applying machine-learning techniques and cloud analytics tools.

Qualifications

• 2 to 7 years of hands‑on analytics experience.
• Experience using Pegasystems.
• Strong analytical skills with business analysis experience or equivalent.
• In-depth knowledge of data modelling and BI visualisation.
• Ability to interact confidently with senior management and communicate clearly.
• Experience with scripting and Looker dashboard development.
• Scripting knowledge in BigQuery or Python.
• Strong visualization, dashboarding and storytelling skills.
• Advanced Excel knowledge.
• Experience in the contact centre industry.
• Knowledge of Confluence and Google Cloud Platform for managing large datasets and designing relational and dimensional data models.
• Python scripting knowledge would be advantageous.

Responsibilities

• Execute analyses and develop strategies to support business decisions across the customer lifecycle for a product or market.
• Document results and present findings to stakeholders.
• Manage delivery within agreed timelines and quality standards.
• Drive business benefits through self-initiated projects.
• Learn new domain and technical skills and apply them to solve business problems.
• Use statistical and machine-learning algorithms to solve diverse business challenges.
• Apply knowledge of cloud analytics platforms (Redshift, Azure).

Skills

Pegasystems

Looker

Python

Excel

Data visualization

Tools

Google Cloud Platform

BigQuery

Confluence

Microsoft Azure

Job description

Job Description:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Assistant Director, Data Analytics.

In this role, you will:

• Execute various analyses and develop strategies to support business decisions across the customer lifecycle for a particular product or market.
• Complete analysis as required, document results and present findings to stakeholders.
• Manage delivery within agreed timelines and in line with agreed quality standards.
• Drive business benefits through self-initiated projects.
• Learn new domain and technical skills and apply them to solve business problems.
• Use statistical and machine-learning algorithms to solve diverse business challenges and create significant business value.
• Apply knowledge of cloud analytics platforms, such as Amazon Redshift and Microsoft Azure.

To be successful, you will:

• Have 2 to 7 years of hands‑on analytics experience, solving complex data and business intelligence problems.
• Have experience using Pegasystems
• Demonstrate strong analytical skills, with business analysis experience or equivalent.
• Have in-depth knowledge and understanding of data modelling and business intelligence visualisation.
• Be able to interact confidently with senior management and communicate and synthesise information clearly and simply.
• Have experience with scripting and Looker dashboard development.
• Have scripting knowledge in BigQuery or Python.
• Demonstrate strong visualisation, dashboarding and storytelling skills.
• Have advanced Excel knowledge.
• Have experience in the contact centre industry.
• Have knowledge of Confluence and Google Cloud Platform for managing large datasets and designing relational and dimensional data models.
• Python scripting knowledge would be advantageous.

You’ll achieve more at HSBC

hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified people, irrespective of, but not limited to, gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, disability, colour, national origin or veteran status. All applications are considered based on merit and suitability for the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***