Manager - Customer Experience

Creditsaison; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading financial services company in Mumbai is seeking a candidate to manage communication processes across various platforms. The role involves creating and updating standard operating procedures, handling collaborations with partner teams, and managing social media channels. Candidates should possess skills in data management and automation, contributing to digital transformation initiatives. This position is crucial for ensuring effective communication and efficiency in processes.

Qualifications

• Handle communications end to end across different channels and platforms.
• Create and update SOPs by aligning with stakeholders.
• Coordinate with partner teams for data sharing and process setup.
• Manage social media servicing end to end across platforms.
• Analyze large data and identify trends.

Responsibilities

• Handle communications end to end across different channels and communication platforms.
• Create and update process SOPs by aligning with different stakeholders.
• Handle communication with partner teams with respect to setting up processes and data sharing.
• Handling social media servicing end to end across platforms.
• Expertise in handling large data and analyzing trends.
• Experience in automating manual processes for process efficiency.
• Digital transformation and journey mapping.

Skills

Communication

Social media

Data analysis

Tools

Job description

About Credit Saison India:

Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.

Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact.

Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.

Job Description:

• Handle communications end to end across different channels and communication platforms
• Create and update process SOPs by aligning with different stakeholders
• Handle communication with partner teams with respect to setting up processes and data sharing
• Handling social media servicing end to end across platforms
• Expertise in handling large data and analyzing trends
• Experience in automating manual processes for process efficiency
• Digital transformation and journey mapping