Manager- Crew Tracking

IndiGo (InterGlobe Aviation Ltd); Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IndiGo (InterGlobe Aviation Ltd) is seeking a senior professional to manage the end‑to‑end crew planning and rostering for flight operations from Gurugram. You will drive compliance with aviation regulations and lead a multi‑person team to meet KPIs with accuracy and ownership.

Strong experience in crew management systems, rostering tools, and data handling is required, along with excellent English and MS Office skills to support operational excellence.

Qualifications

• Bachelor’s degree from a recognized university in Business, People Management, or related field.
• Post‑graduation completed or pursuing is an added advantage.
• Minimum 10 years of total experience, including at least 4 years in aviation crew management/crew operations.
• Hands‑on experience with crew management systems (mandatory), rostering tools, and data handling.
• Experience managing a team of 10 or more professionals.
• Proficient in English (spoken and written), MS Office, and general computer applications.
• Exposure to aviation compliance and regulatory frameworks.

Responsibilities

• Oversee day‑to‑day crew management and ensure timely, efficient roster execution.
• Monitor compliance with regulatory and organizational requirements related to crew duty, FDTL, and rostering standards.
• Lead and mentor a team of crew management professionals to achieve operational KPIs.
• Work on crew management systems for data updates, roster adjustments, and optimization workflows.
• Analyze daily crew deployment and recommend improvements for utilization and efficiency.
• Generate MIS, reports, and dashboards for leadership review.
• Ensure resolution of operational challenges while maintaining high crew satisfaction and team motivation.
• Collaborate with planning, pre‑ops, training, and operations teams for seamless end‑to‑end execution.

Skills

Crew management systems

Roster management

Team management

Data handling

MS Office

English proficiency

Compliance knowledge

Education

Bachelor’s degree in Business/People Management

Post‑graduation (completed or pursuing)

Tools

MS Excel

Rostering tools

Data handling systems

Job description

Brief about the role:

• This role is part of the Crew Resources function, responsible for ensuring effective planning, rostering, and regulatory compliance for flight crew operations. The team works closely with operations, planning, and compliance units to ensure smooth execution of daily and monthly rosters.
• The ideal candidate should bring strong operational understanding of crew processes, experience in team management, and the ability to work in a dynamic, time‑bound environment with high levels of accuracy and ownership.

Qualification & Experience:

• Bachelor’s degree from a recognized university in Business, People Management, or related fields.
• Post‑graduation (completed or pursuing) is an added advantage.
• Minimum 10 years of total experience, including at least 4 years in aviation crew management/crew operations.
• Hands‑on experience with crew management systems (mandatory), rostering tools, and data handling.
• Experience managing a team of 10 or more professionals.
• Proficient in English (spoken and written), MS Office, and general computer applications.
• Exposure to aviation compliance and regulatory frameworks.

Skill set:

• Strong analytical thinking and decision‑making capability.
• Ability to interpret and visualize data for operational insights.
• Knowledge of airline rostering systems and crew resource planning.
• High attention to detail and strong organizational skills.
• Ability to motivate teams and drive performance under time‑bound targets.
• Good listening skills, learning agility, and problem‑solving mindset.

Key Competencies:

• Operational Excellence – Ability to ensure efficient roster execution and process adherence.
• People Leadership – Proven ability to manage, guide, and engage large teams.
• Communication Skills – Clear, effective, and professional communication.
• Compliance Orientation – Strong understanding of aviation regulations and internal SOPs.
• Data‑Driven Decision Making – Using data and analytics for performance improvement.
• Adaptability – Comfortable working in fast-paced and dynamic operational environments.

Job responsibility:

• Oversee day‑to‑day crew management and ensure timely, efficient roster execution.
• Monitor compliance with regulatory and organizational requirements related to crew duty, FDTL, and rostering standards.
• Lead and mentor a team of crew management professionals to achieve operational KPIs.
• Work on crew management systems for data updates, roster adjustments, and optimization workflows.
• Analyze daily crew deployment and recommend improvements for utilization and efficiency.
• Generate MIS, reports, and dashboards for leadership review.
• Ensure resolution of operational challenges while maintaining high crew satisfaction and team motivation.
• Collaborate with planning, pre‑ops, training, and operations teams for seamless end‑to‑end execution.