Manager - Continuous Improvement and Process Discovery

Kraft Heinz India Pvt Ltd; Ahmedabad District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Kraft Heinz India Pvt Ltd seeks a Senior Manager for Continuous Improvement & Process Discovery to lead end-to-end Six Sigma projects across GBS towers in Ahmedabad. You will drive process discovery, document as-is and to-be states, and mentor 2–4 CI Analysts to deliver measurable savings.

You will collaborate with tower owners and IT teams to align redesigns with digitalization and RPA pipelines, ensuring leaner, more efficient operations across ATR, S2P, RTR, Commercial Ops, and SCM.

Qualifications

• Bachelor's degree in a relevant field (Engineering/BA/Finance/Operations/Supply Chain).
• Certified Six Sigma Green Belt is mandatory.
• 5–8 years of experience in process improvement, operations, or business analysis.
• 2–3 years in a GBS/Shared Services/SSC/BPO environment.
• Hands-on facilitation of VSM, SIPOC, and Process Mapping sessions.
• Proficiency with process documentation tools (Visio/Lucidchart/ARIS/Signavio/Bizagi).
• Strong data analysis skills (Minitab, Excel or equivalent).

Responsibilities

• Lead full-cycle DMAIC projects for assigned GBS towers from charter to control.
• Facilitate SIPOC, VSM, Swimlane, and process-mapping workshops with SMEs and ops teams.
• Document current-state processes and develop future-state blueprints with gap analysis.
• Apply Lean tools (5S, Kaizen, FMEA, RCA) to eliminate waste.
• Build and maintain the GBS process library (SOP docs) with tower leads.
• Collect and analyze process data using statistical methods and dashboards.
• Partner with Data & Analytics to leverage ERP data and process mining for baselines.
• Supervise and develop 2–4 CI Analysts; coach and review deliverables.
• Engage stakeholders, present updates, and drive buy-in for improvements.
• Coordinate with IT/automation teams to align redesigns with digitalization and RPA.

Skills

Six Sigma Green Belt

Process Improvement

Data Analysis

Team Leadership

Workshop Facilitation

Documentation Tools

Excel/Minitab

Education

Bachelor's degree in Engineering/Business/Finance/Operations/Supply Chain

Tools

Visio

Lucidchart

ARIS

Signavio

Bizagi

Minitab

Excel

Job description

The Manager of Continuous Improvement & Process Discovery is a hands‑on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end‑to‑end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.

KEY RESPONSIBILITIES

Process Discovery & Improvement Execution

• Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.
• Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.
• Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.
• Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.
• Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.

Data Analysis & Performance Measurement

• Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).
• Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.
• Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.

Team Leadership & Analyst Development

• Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.
• Guide Analysts through process mapping assignments and quality‑check documentation for accuracy and completeness.
• Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.

Stakeholder Collaboration

• Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy‑in for improvements.
• Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.
• Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.
• Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory.
• 5–8 years of relevant experience in process improvement, operations, or business analysis.
• Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment.
• Hands‑on experience facilitating VSM, SIPOC, and Process Mapping sessions.
• Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).
• Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.
• Demonstrated ability to manage multiple projects and stakeholders simultaneously.

PREFERRED QUALIFICATIONS

• Six Sigma Black Belt certification or active pursuit.
• Exposure to process mining tools (Celonis, UiPath Process Mining).
• Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.
• Lean certification or Kaizen facilitation experience.
• Experience in FMCG, CPG, or Kraft Heinz GBS environment.

COMPETENCIES & BEHAVIORS

• Strong facilitation skills – ability to lead structured workshops with diverse, cross‑functional participants.
• Analytical mindset with a practical, results‑oriented approach to problem solving.
• Clear written and verbal communication; able to translate process complexity into simple documentation.
• Collaborative team player who builds trust with operations teams and fosters a CI culture.
• Detail‑oriented with high standards for documentation quality and process rigor.

KEY PERFORMANCE INDICATORS

• KPI Target DMAIC projects completed per year ≥ 4 closed projects / year
• Process maps delivered (as‑is + to‑be) ≥ 10 per tower per year
• On-time project milestone delivery ≥ 90%
• Savings / efficiency contribution per project > $100K average
• Analyst performance rating (direct reports) ≥ Meets expectations, 100%
• Stakeholder Satisfaction (Tower level surveys) ≥ 4.5 / 5

Location(s) Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

Experience Level Senior Level