Manager - Compliance

American Express; Gurugram District; Hybrid; INR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Hybrid onsite/remote

Healthcare benefits

Professional development opportunities

Job summary

American Express in India is seeking a Manager for Learning, Development and Communications within GRC. You will shape and deliver the firm's compliance training governance and professional development programs, collaborating with the Global Regulatory Learning team and risk governance functions.

You will drive timely trainings, manage vendor relationships, and provide program metrics while promoting a culture of risk awareness and accountability across employees and leaders.

Qualifications

• 5+ years in risk management within financial services with compliance training focus.
• Regulatory compliance certifications preferred (CRMC, CAMS, CCEP, CIP).
• Bachelor’s degree in Law, Compliance, Business, or related field; JD/MBA preferred.
• Experience managing vendor relationships and cross-functional collaboration.
• Strong communication and presentation skills; ability to handle multiple streams across locations.

Responsibilities

• Assist with developing a sustainable Training governance program for the compliance organization.
• Manage process for ensuring compliance trainings are delivered timely and to the correct audience.
• Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team.
• Support audits and exams as needed.
• Provide/Develop program metrics and reporting.
• Manage compliance officer training program, including professional development requirements and certification maintenance.
• Serve as a culture carrier for a culture of risk awareness and accountability.

Skills

Risk management

Regulatory compliance

Training governance

Vendor management

Communication

Project management

Education

Bachelor's in Law/Compliance/Business

JD or Master’s degree

Job description

Job Description:

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

How will you make an impact in this role?

As a Manager working on Learning, Development and Communications, you will play a pivotal role in developing and executing the firms compliance risk governance initiatives. This team is responsible for designing and implementing compliance’s program for the management of compliance related training and compliance professional development.

Responsibilities

• Assist with the development of a sustainable Training governance program for the compliance organization.
• Manage process for ensuring compliance trainings are delivered timely and to the correct audience.
• Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team.
• Support audits and exams as needed.
• Provide/Develop program metrics and reporting.
• Manage compliance officer training program, including any professional development requirements and certification maintenance.
• Serve as a culture carrier for a culture of risk awareness and accountability.

Qualifications

• 5+years of experience in risk management within the financial services industry, specific expertise in compliance training governance and compliance risk management preferred
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
• Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.
• Experience managing vendor relationships
• Understanding of risk management principles, frameworks, and regulatory requirements
• Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
• Willingness to think outside the box, ask questions and raise concerns
• Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives
• Experience designing and managing professional development programs preferred.
• Strong project management. communication, presentation, and interpersonal skills
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously

Additional Details:

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Must be comfortable working in 1:30pm - 10:30pm (IST) shift.
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.