Analyst-Control Management

American Express; Gurgaon; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Bonus incentives

Medical, dental, vision & life保险

Hybrid/onsite/remote arrangements

Job summary

American Express in Gurgaon, India, is seeking a risk and controls professional within International Card Services to strengthen the risk framework and ensure regulatory compliance. You will collaborate with multiple control functions to design robust RCMS and support audits and regulatory needs.

The role offers a flexible hybrid work model, opportunities for process improvement, and exposure to global risk programs, with focus on governance and controls across ICs business processes.

Qualifications

• 3+ years of experience in Operational Risk, Controls Creation/Management, Compliance, Process Improvement, Business Transformation, Internal Audit, or related risk disciplines.
• Hands-on experience with RCSA or similar frameworks, including risk identification, assessment, control evaluation, and remediation.
• Experience creating, documenting, and enhancing controls and conducting control testing.
• Familiarity with Change Management processes and assessing risk and control implications arising from business or technology changes.

Responsibilities

• Strengthen the First Line Risk & Control framework through Process Confirmation, RCSA & Control Development, Access Governance, Change Management, and Audit/Regulatory Support.
• Partner with business teams, process owners, Legal Entity Governance, Technology, Operational Risk Management, Compliance, and other control functions to ensure risks are identified and controls are current.
• Design and maintain Risk & Control Matrices (RCMs), process flowcharts, risk/inventory documentation, and controls.
• Design and create new controls arising from RCSA findings, NPAs, OREs, Audit MAPs, regulatory requirements, and changes.
• Support Regulatory Obligation Management by mapping requirements to processes and controls.
• Review Second Line requests related to Privacy, Records Management, Operational Risk, and Compliance.

Skills

Operational risk

Controls management

Compliance

Process improvement

Internal audit

RCSA

Tools

Archer

ServiceNow

Job description

Job Description:

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. In 27 countries, we issue cards and are responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.

The ISC Control Management Risk ID, Assessment, Testing & Reporting team is responsible for identifying, assessing, mitigating, and reporting Operational Risk across ICs business processes, supporting adherence to regulatory requirements and Amex policies while strengthening the control environment and business resilience.

Responsibilities

The role will be responsible for strengthening the First Line Risk & Control framework through Process Confirmation, RCSA & Control Development, Access Governance, Change Management, and Audit/Regulatory Support.

The individual will partner with business teams, process owners, Legal Entity Governance, Technology, Operational Risk Management, Compliance, and other control functions to ensure risks are appropriately identified, controls remain current and effective, access risks are appropriately managed, and regulatory obligations are met.

Key Responsibilities

• Manage and support the transition of the existing PRSA program to RCSA, ensuring adherence to RCSA and Internal Control Framework requirements.
• Participate in RCSA activities to identify and assess inherent and residual risks, evaluate controls, identify control gaps, and develop appropriate mitigation plans.
• Partner with process owners to identify key operational and compliance risks, provide risk-based consultation, and strengthen the overall control environment.
• Support development and maintenance of Risk & Control Matrices (RCMs), process flowcharts, risk and control inventories, and controls documentation.
• Design and create new controls and enhance existing controls arising from RCSA findings, NPAs, OREs, Audit MAPs, regulatory requirements, and business/process changes.
• Support Change Management activities by assessing risk and control impacts arising from changes to products, processes, systems, and technology.
• Support Regulatory Obligation Management, including mapping applicable requirements to business processes and controls and identifying potential gaps.
• Review and action Second Line requests, including those relating to Privacy, Records Management, Operational Risk, and Compliance.
• Provide analytical risk insights by analyzing RCSA, controls, testing, and issue data to identify trends, emerging risks, control gaps, and root causes.
• Identify opportunities for process improvement, control simplification, automation, and business transformation.

Qualifications

Required Qualifications

• 3+ years of experience in Operational Risk, Controls Creation/Management, Compliance, Process Improvement, Business Transformation, Internal Audit, or related risk and control disciplines.
• Hands-on experience with RCSA or similar Risk & Control Self-Assessment frameworks, including risk identification, assessment, control evaluation, and remediation.
• Hands-on experience in creating, documenting, and enhancing controls and conducting control testing.
• Good understanding of control design and operating effectiveness, including walkthroughs, evidence review, testing, and identification of control deficiencies.
• Experience identifying inherent and residual risks, control gaps, root causes, and mitigation actions.
• Familiarity with Change Management processes and assessing risk and control implications arising from business or technology changes.
• Experience working with business/process owners and Risk, Compliance, Audit, Technology, and other control functions.

Preferred Qualifications

• Regulatory Obligation Management experience is highly regarded, including experience mapping regulatory or policy requirements to processes and controls.
• Experience developing or maintaining RCMs, process flowcharts, process narratives, and risk/control documentation.
• Experience supporting Audit, regulatory examinations, Second Line reviews, issue management, and remediation activities.
• Experience with GRC platforms such as Archer and ServiceNow, or equivalent.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.