Manager – Collections – Allergy Specialty

PatternEP - https:/healthreconconnect.com/sitemap.xml - om; India; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

HealthRecon Connect is seeking a Manager – Collections for Allergy specialty to lead the AR Collections team, drive performance, and improve cash flow for US healthcare clients. The role requires deep knowledge of payer guidelines, denial management, and allergy billing.

The position offers a hybrid work arrangement with some on-site requirements; candidates should be prepared for five days on-site if required, with flexibility based on client needs.

Qualifications

• Bachelor’s degree in any field.
• 8+ years of experience in US Healthcare Revenue Cycle Management.
• Minimum 3+ years of experience managing AR Collections teams.
• Strong experience handling Allergy specialty accounts and payer follow-up.
• Deep understanding of: Accounts Receivable Management, Denial Management, Appeals Process, Insurance Follow-up, Payment Resolution, Revenue Cycle Metrics.
• Proficiency in MS Excel and reporting tools.

Responsibilities

• Lead and manage end-to-end AR Collections operations for Allergy specialty clients.
• Monitor collection performance and ensure achievement of revenue and productivity targets.
• Drive reduction of aged receivables and improve collection effectiveness.
• Oversee resolution of unpaid, underpaid, and denied claims.
• Review and analyze AR inventory to identify trends and opportunities for improvement.
• Ensure compliance with client-specific requirements and payer guidelines.
• Aderence to client expectations and timelines.

Skills

Leadership & People Management

Client Relationship Management

Revenue Cycle Expertise

Analytical & Problem-Solving Skills

Strategic Planning

Communication & Presentation Skills

Process Improvement Mindset

Stakeholder Management

Education

Bachelor’s degree

Tools

MS Excel

Reporting tools

Job description

Job Vacancy

Manager – Collections – Allergy Specialty

HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.

The Manager – Collections will be responsible for leading and managing the Accounts Receivable (AR) Collections team with a strong focus on Allergy specialty accounts. The role involves driving collection performance, reducing AR aging, improving cash flow, ensuring timely resolution of claims, and maintaining client satisfaction. The ideal candidate should possess extensive knowledge of US healthcare revenue cycle processes, payer guidelines, denial management, and Allergy specialty billing and collections.

Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Work Week

Monday to Friday

Shift Window

7.30 PM – 4.30 PM IST

Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.

By applying, you acknowledge and agree to be available for in-person work five days a weekifrequired.

Other Features

US calendar applicable

Responsibilities

Operations Management

• Lead and manage end-to-end AR Collections operations for Allergy specialty clients.
• Monitor collection performance and ensure achievement of revenue and productivity targets.
• Drive reduction of aged receivables and improve collection effectiveness.
• Oversee resolution of unpaid, underpaid, and denied claims.
• Review and analyze AR inventory to identify trends and opportunities for improvement.
• Ensure compliance with client-specific requirements and payer guidelines.

Team Management

• Manage, mentor, and develop Team Leads and Collection Specialists.
• Conduct regular performance reviews and provide coaching to improve productivity and quality.
• Establish KPIs and monitor team performance against defined targets.
• Support recruitment, onboarding, and training initiatives.

Client Management

• Act as the primary point of contact for Allergy specialty collection accounts.
• Participate in client review meetings and present performance metrics.
• Build and maintain strong client relationships through effective communication and operational excellence.
• Address escalations and ensure timely resolution of client concerns.

Process Improvement

• Identify bottlenecks and implement process improvement initiatives.
• Develop action plans to improve collection rates and reduce denials.
• Collaborate with Billing, Coding, Credentialing, and Payment Posting teams to optimize revenue cycle performance.
• Utilize data analytics to drive operational decisions

Core Competencies

• Leadership & People Management
• Client Relationship Management
• Revenue Cycle Expertise
• Analytical & Problem-Solving Skills
• Strategic Planning
• Communication & Presentation Skills
• Process Improvement Mindset
• Stakeholder Management

Qualifications/Criteria

• Bachelor’s degree in any field.
• 8+ years of experience in US Healthcare Revenue Cycle Management.
• Minimum 3+ years of experience managing AR Collections teams.
• Strong experience handling Allergy specialty accounts and payer follow-up.
• Deep understanding of:
  • Accounts Receivable Management
  • Denial Management
  • Appeals Process
  • Insurance Follow-up
  • Payment Resolution
  • Revenue Cycle Metrics
• Proficiency in MS Excel and reporting tools.