Manager - Collections

Tata Capital; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital is seeking a Collections Leader to drive area-wise collections performance, manage NPAs within budget, and implement initiatives to reduce vendor payouts and improve cash recovery. The role emphasizes strong compliance with SARFESI guidelines and legal processes, field supervision of agencies, and daily delinquency tracking across buckets with a focus on high-ticket accounts.

You will build client relationships, ensure SLA adherence, coordinate with the legal team, and allocate work

Qualifications

• Graduate degree required; master's degree optional.

Responsibilities

• Handle collections for the assigned area and achieve collection targets across parameters like resolution, flows, credit cost and roll rates.
• Ensure that NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income by developing initiatives to control and reduce vendor payouts.
• Conduct asset verifications and possession as per SARFESI / Section and process through court receivers.
• Track delinquency by bucket and DPD, focusing on non-starters and high-ticket accounts.
• Represent the organization with legal/statutory bodies and ensure collection team adheres to laws in force.
• Allocate work to field executives and ensure agencies perform as per SLA with payments and audit receipts deposited on time.
• Ensure Feet on Street availability area-wise and obtain daily updates from collection executives.

Skills

Collections

NPA management

Vendor payouts

Client relationship

Legal compliance

Education

Graduate degree

Master's degree (optional)

Job description

Core Responsibilities:

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Job Qualifications:

Graduate : Yes

Masters/Postgraduate: Optional