Manager - Collections

Tata Capital; Surat; On-site; INR 450,000 - 650,000; Full time

Job summary

Tata Capital in Surat is seeking an experienced collections professional to manage the assigned area, drive recovery targets, and minimize NPAs while maximizing fee income. The role involves supervising field staff, coordinating with legal teams, and ensuring compliance with applicable regulations.

You will maintain strong client relationships to ensure timely payments, monitor delinquencies, and ensure SLA adherence across all collection activities.

Qualifications

• Handle collections targets and improve cash collections.
• Minimize NPAs and optimize credit costs.
• Drive fee income and manage vendor payouts.

Responsibilities

• Handle collections for the assigned area and achieve targets.
• Ensure NPAs are kept within budget and minimize them.
• Increase fee income and develop initiatives to control vendor payouts.
• Conduct asset verifications and possession per SARFESI/Section.
• Process through court receivers.
• Track delinquency by bucket and DPD; focus on nonstarters.
• Ensure customer satisfaction by quick resolution within TAT.
• Build relationships with key clients for timely collections and monitor defaults.
• Represent the organization before legal/statutory bodies and ensure compliance with laws.
• Allocate work to field executives and ensure agencies meet SLA with receipts deposited.
• Ensure Feet on Street availability area-wise and obtain daily updates from collection executives.
• Ensure compliance to Audit/NHB/IRB regulations and company policies.

Education

Graduate

Job description

Core Responsibilities:

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Job Qualifications:

Graduate: Yes

Masters/Postgraduate: Optional

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.