Deputy Collections Manager-DSMG

Tata Capital; Rajkot; On-site; INR 700,000 - 1,050,000; Full time

Job summary

Tata Capital in India is seeking a collections specialist to manage the assigned area, target-driven collections, and minimize NPAs by proactive follow-ups, asset verifications, and compliance with SARFAESI and related laws.

You will oversee field executives, coordinate with agencies, ensure timely payments, maintain audits, and deliver quick resolutions within TAT while building relationships with key clients and ensuring adherence to SLAs.

Responsibilities

• Handle collections for the assigned area and achieve collection targets on parameters like resolution, flows, credit cost and roll rates (bucket).
• Ensure NPAs are kept within budget and active efforts are made to minimize it.
• Increase fee income / revenue and develop initiatives to control and reduce vendor payouts.
• Conduct asset verifications and possession as per SARFESI / Section; process through court receivers.
• Track delinquency by Bucket and DPD and focus on nonstarters.
• Ensure customer satisfaction by quick resolution of customer issues within specified TAT.
• Build relationships with key clients to ensure timely collections and monitor defaulting customers with regular follow-ups.
• Represent the organization in front of legal/ statutory bodies and ensure compliance with legal guidelines.
• Allocate work to field executives and ensure agencies in the location perform per defined SLA and deposits are made.
• Ensure Feet on Street availability area-wise / bucket-wise and obtain daily updates from collection executives on delinquent portfolio.
• Ensure compliance to Audit / Regulatory bodies as well as company policies.

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company