Manager, Client Solutions

GLG; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GLG in Mumbai is seeking an experienced Client Solutions Manager to lead a team focused on managing projects for corporate clients. The role includes supporting sales efforts and ensuring high-quality service delivery.

The ideal candidate will have 7-10 years of experience in client-facing roles, strong team management skills, and outstanding communication abilities. This position offers the chance to impact business performance positively within a supportive and dynamic environment.

Qualifications

• 7-10 years in client-facing roles such as consulting or financial services.
• Experience in managing or mentoring team members.
• Ability to innovate and solve problems for clients.

Responsibilities

• Manage and develop a team of junior to mid-level professionals.
• Support the Sales team in enhancing GLG client relationships.
• Track team performance and create growth plans.

Skills

Team management

Client service

Business growth

Communication skills

Problem-solving

Job description

Position Overview

GLG is looking for an experienced professional for the role of Manager to join our Asia Client Solutions team in Mumbai. Client Solutions Managers work directly to support and manage project inquiries from our corporate client firms in the region.

The Client Solutions Manager is responsible for coordinating and executing short and mid-term client projects and activities, ensuring the team meets or exceeds its commercial, development, compliance and people targets, supporting Sales expanding our presence in the region, and working with the leadership in developing and implementing business performance improvement initiatives.

Specific Responsibilities Include (but Are Not Limited To)

• Manage and lead a team of junior to mid-level professionals, ensuring best-in-class client service practices are upheld through close coaching and support of direct reports in their professional development plans, and actively managing team performance and people development.
• Model GLG leadership and culture within and outside the team.
• Facilitate educational interactions between GLG experts and our clients. These interactions mainly consist of one-on-one telephone consultations, but may also include surveys, in-person meetings, panels, or other custom, in-depth engagements.
• Support the Sales team in growing GLG client relationships in India by engaging new clients and existing senior stakeholders through proactive phone outreach, project execution, post-project client feedback, and occasional in-person client meetings.
• Develop and implement strategy for our efforts in close collaboration with leadership, Sales, and other GLG stakeholders.
• Track team performance and create plans to accelerate growth and revenue in the near and long term.
• Program live in-country meetings or teleconferences on relevant subject matter and newsworthy events for our clients in collaboration with Sales.

An Ideal Candidate Will Have The Following

• Up to 7-10 years of experience, ideally in full‑fledged client‑facing/servicing roles such as consulting, financial services, market research, or other professional services or startup environments.
• Prior experience in directly managing or mentoring/coaching team members.
• Strong can‑do attitude and track record of business growth or turnaround.
• Proven ability to manage and motivate a team of client service professionals.
• Successful track record of working in a fast‑paced client service environment.
• Client‑focused and driven individual – able to innovate to be a problem solver for clients.
• Outstanding communication (oral and written) skills in English and willingness to call and engage senior professionals.
• Understanding of the business climate and interest in working across industries in subjects ranging from industrials to consumers to healthcare.

We Seek Bright, Positive And Flexible People Who Also

• Act with the highest integrity and professionalism in all their endeavors.
• Think creatively and focus on opportunities for accelerated growth.
• Exhibit relentless attention to detail.
• Express a strong desire to work in and lead a team.
• Demonstrate the ability and initiative to handle increasing responsibility over time.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision‑makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high‑stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem‑solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.