Manager Client Solutions

Empower India; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Empower India is seeking a Manager Client Solutions to oversee day-to-day performance of team members involved in asset transfers (Inward & Outward), address inquiries, resolve issues, and deliver timely solutions. The role emphasizes meeting service level expectations and excellent client experiences.

The successful candidate will monitor daily parameters, ensure controls are followed, develop process improvements, maintain SOPs, and coordinate with business partners and senior leadership to

Qualifications

• Bachelor’s degree in any stream.
• 9+ years of experience in Banking/Financial Services/Operations.
• Should be flexible to work in shifts.
• Good command in English, both written & verbal.
• Good coordination and time management skills.
• Ability to work independently with attention to detail.
• Strong control mindset with an aptitude to identify operational risks.
• Be a self-starter with a proactive and positive approach.
• Able to interact with Senior Management / Leadership personnel with confidence.

Responsibilities

• Ensuring daily parameters and internal benchmark parameters are met consistently.
• Responsible for seamless execution of all the levels of Controls implemented.
• Develop process improvements for increased efficiency and cost effectiveness.
• Development and maintenance of Standard Operating Procedure (SOP) and other documentation to ensure smooth flow of work.
• Procedure Review to verify if the existing procedures are up to date for the current requirement.
• Identifying knowledge gap within the team and execution of refresher training.
• Strong customer service and interpersonal skills.
• Contributes to the development and reporting of KPI's and trends.
• Completing assigned responsibilities within timelines.
• Interact with business partners and key stakeholders in meeting operational challenges and scheduled production activities.
• Conducting Risk Review and ensuring robust controls are in place.
• Facilitate problem solving and collaboration with team.
• Excellent organizational skills with ability to identify and prioritize Service Requests based on inflow time.
• Conduct process trainings and initiate SOP changes.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Operational risk management

Stakeholder management

Self-starter

Proactive approach

English proficiency

Education

Bachelor's degree

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Manager Client Solutions, you will play a pivotal role in ensuring seamless operations and exceptional client experiences by monitoring and providing feedback on day-to-day performance of team members facilitating the transfer of assets (Inward & Outward), address inquiries, resolve issues, and provide timely and effective solutions. Responsible for meeting service level expectations.

Responsibilities & Essential Functions

• Ensuring daily parameters and internal benchmark parameters are met consistently.
• Responsible for seamless execution of all the levels of Controls implemented.
• Develop process improvements for increased efficiency and cost effectiveness.
• Development and maintenance of Standard Operating Procedure (SOP) and other documentation to
• ensure smooth flow of work.
• Procedure Review to verify if the existing procedures are up to date for the current requirement.
• Identifying knowledge gap within the team and execution of refresher training
• Strong customer service and interpersonal skills
• Contributes to the development and reporting of KPI's and trends.
• Ensuring daily parameters and internal benchmark parameters are met consistently.
• Procedure Review to verify if the existing procedures are up to date for the current requirement.
• Identifying knowledge gap within the team and execution of refresher training
• Completing assigned responsibilities within timelines
• Must interact with the business partners and key stakeholders in meeting operational challenges and
• scheduled production activities.
• Conducting Risk Review and ensuring robust controls are in place.
• Facilitate problem solving and collaboration with team.
• Excellent organizational skills with ability to identify and prioritize Service Requests based on inflow time.
• Conduct process trainings and initiate SOP changes

Qualifications

• Bachelor’s degree in any stream
• 9+ years of experience in Banking/Financial Services/Operations.
• Should be flexible to work in shifts and go extra mile per team requirements.
• Good command in English, both written & verbal
• Good coordination and time management skills
• Ability to work independently.
• Attention to detail is a must.
• Strong control mindset with an aptitude to identify & assess operational risk issues.
• Should be a self-starter, carry a proactive & positive approach.
• Be able to induce positive partnership.
• Able to grasp/learn new concepts, policies, and procedures quickly.
• Critical thinking, problem solving and collaboration with team.
• Stakeholder Management skills and interact with Senior Management / Leadership personnel with confidence and determination.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.