Manager - Client Services

HSBC Holdings plc; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HSBC Holdings plc in India invites applications for the role of Manager - Client Services, Client Management. The role sits in the Onboarding team and focuses on granting licenses to foreign investors to invest in the India market while balancing compliance with premium client service.

You will be the subject matter expert on India market regulations, particularly around market entry, and engage with clients to resolve onboarding documentation concerns, ensuring timely and accurate submissions.

Qualifications

• Minimum 5–10 years of relevant work experience.
• Capital Market knowledge is preferred.
• Familiarity with AI-enabled tools is an advantage.

Responsibilities

• Grant license to foreign investors to invest in India market.
• Balance regulatory compliance with premium client service experience.
• Engage with clients to explain market requirements on onboarding and address documentation concerns.

Skills

Regulatory compliance

Client services

Stakeholder engagement

Communication skills

Tools

AI-enabled tools

Job description

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Description:

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Job Introduction

The role is for Manager - CLIENT SERVICES, CLIENT MANAGEMENT.

This role is part of the On boarding team within DCC Client Services. The primary responsibility of the role is to grant license to foreign investors to invest in the India market. The key aspect of the role is to balance between regulatory compliance and ensure premium client service experience. The role holder is required to be a subject matter expert on the India Market regulations especially on the market entry side. Further, it requires constant engagement with the clients to ensure they are able to understand the market requirements on onboarding and address their documentation related concerns pertaining to onboarding.

Role Requirements / Education Qualifications / Certifications / Experience:

• A minimum of 5-10 years of relevant work experience
• Capital Market knowledge is preferred.

Pro-tip :Familiarity with AI-enabled tools is an advantage.

Additional Notes:

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As per the RBI mandated Capacity Building Certification Requirement for Bank, this role requires the candidate to have the required certification / equivalent qualification before the selection for the above role. Refer to RBI Mandated Capacity Building Policy on HR Direct.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India