Manager Claims

AXA XL; Gurugram District; On-site; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Flexible working

Family leave

Diversity initiatives

Job summary

AXA XL is seeking a senior operations leader to drive end-to-end delivery across FNOLs, payment support, claims management and related activities in India's growing market.

The role requires processing complex data and partnering with stakeholders to maintain high service quality, governance, and risk controls. A strong background in insurance operations and transformation is essential.

Qualifications

• Graduate/Postgraduate in relevant field with insurance domain knowledge.
• Exposure to UK/Lloyd's market and claims operations is advantageous.
• Insurance qualifications (CII, AINS, AIC or equivalent) preferred.

Responsibilities

• Lead multiple clusters of teams for end-to-end delivery of in-scope operations.
• Own operational performance, workforce planning, productivity, quality, and delivery against KPIs and SLAs.
• Define and execute operational strategy, service delivery plans, and resource models.

Skills

Insurance exp

Lloyd's exposure

CII/AINS/AIC

Analytical

Ops transformation

Stakeholder comms

Education

Graduate/Postgraduate in relevant field

Job description

Job Description:

AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business. This role requires exceptional collaborative skills and a pronounced focus on teamwork. The ideal candidate should possess outstanding organizational skills, the ability to multitask effectively, and a keen focus on customer service. The ability to work effectively with others, communicate clearly, and contribute to a positive and productive team environment is essential.

What You’ll Be DOING

• Lead multiple clusters of teams directly/through Assistant Managers, for end-to-end delivery of in-scope operations across FNOLs, payment support, Docosoft Claims management, and related claims support activities.
• Own operational performance, workforce planning, productivity, quality, and delivery against agreed KPIs and SLAs across the portfolio.
• Define and execute operational strategy, service delivery plans, and resource models aligned to business objectives.
• Act as a trusted partner to stakeholders, building effective relationships and managing escalations effectively.
• Ensure robust documentation, knowledge management, and operational readiness for existing and transitioned services.
• Lead talent development, succession planning, employee engagement, and retention initiatives, while coaching and developing future talent.
• Drive governance, reporting, and operational risk management, ensuring transparency and adherence to controls and best practices.
• Lead transitions, transformation projects, process improvements, and continuous improvement initiatives to enhance efficiency, scalability, and operational effectiveness.
• Foster a customer-centric culture focused on quality, responsiveness, and service excellence.

You will report to Senior Manager.

What You Will BRING

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry.
• Exposure to UK/Lloyd's market and Claims operations would be advantageous.
• Insurance qualifications (CII, AINS, AIC or equivalent) are preferred.
• Robust analytical, problem-solving, and decision-making capabilities.
• Demonstrated experience driving operational excellence, transformation, and change initiatives.
• Excellent communication, stakeholder management, and presentation skills.

Desired Skills And Abilities

• Robust technical understanding of Claims operations with the ability to provide guidance and challenge where required.
• Robust analytical and reporting capabilities, with the ability to translate operational data into actionable insights and drive business decisions.
• Strategic, outcome-oriented leader with the ability to balance long-term vision with operational execution.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.