Manager - Capacity Building and Knowledge Management - Patna

Crisil; Patna; On-site; INR 250,000 - 450,000; Full time

Job summary

Crisil is hiring a Manager - Capacity Building and Knowledge Management for a full-time PMU role based in Patna. The job leads training design, capacity-building planning, stakeholder learning, knowledge documentation, and change management initiatives to strengthen programme effectiveness.

The role requires designing and delivering capacity-building programmes, developing learning materials, facilitating workshops, documenting knowledge products, and engaging with government and institutional

Qualifications

• Postgraduate degree in Management, Public Administration, Social Sciences, Education, Training, Communication, Media, Human Resources, Organizational Development, Development Studies, or related discipline.

Responsibilities

• Develop a capacity-building strategy and annual training plan for programme stakeholders.
• Conduct training needs assessments for institutions, implementation partners, field teams, and government stakeholders.
• Design and deliver workshops, orientation sessions, training modules, toolkits, SOPs, handbooks, FAQs, and learning materials.
• Facilitate learning sessions for institutional teams to strengthen implementation quality, reporting, compliance, industry engagement, and sustainability.
• Document best practices, case studies, implementation models, lessons learned, process notes, and replicable approaches.
• Support stakeholder communication, outreach, and engagement activities.
• Prepare presentations, knowledge briefs, workshop reports, event documentation, communication material, and learning notes.
• Support grievance redressal processes by tracking issues, documenting complaints, coordinating follow-up, and monitoring resolution.
• Apply change management approaches to improve stakeholder adoption, institutional ownership, and programme effectiveness.
• Conduct feedback exercises to assess training effectiveness, capacity gaps, stakeholder readiness, and change-adoption progress.
• Coordinate with government teams, training institutions, industry partners, field units, and implementation agencies.

Skills

Capacity building

Training design

Knowledge management

Stakeholder engagement

Communication

Change management

Facilitation

Documentation

Coordination

Willingness to travel

Education

Postgraduate degree

Job description

We are hiring a Manager - Capacity Building and Knowledge Management for a full-time PMU role based in Patna. The role will lead training design, capacity-building planning, stakeholder learning, knowledge documentation, communication support, best-practice capture, grievance redressal support, and change management activities.

The position requires experience in designing and delivering capacity-building programmes, developing learning materials, facilitating workshops, documenting knowledge products, and engaging with government and institutional stakeholders.

Key Responsibilities

• Develop a capacity-building strategy and annual training plan for programme stakeholders.
• Conduct training needs assessments for institutions, implementation partners, field teams, and government stakeholders.
• Design and deliver workshops, orientation sessions, training modules, toolkits, SOPs, handbooks, FAQs, and learning materials.
• Facilitate learning sessions for institutional teams to strengthen implementation quality, reporting, compliance, industry engagement, and sustainability.
• Document best practices, case studies, implementation models, lessons learned, process notes, and replicable approaches.
• Support stakeholder communication, outreach, and engagement activities.
• Prepare presentations, knowledge briefs, workshop reports, event documentation, communication material, and learning notes.
• Support grievance redressal processes by tracking issues, documenting complaints, coordinating follow-up, and monitoring resolution.
• Apply change management approaches to improve stakeholder adoption, institutional ownership, and programme effectiveness.
• Conduct feedback exercises to assess training effectiveness, capacity gaps, stakeholder readiness, and change-adoption progress.
• Coordinate with government teams, training institutions, industry partners, field units, and implementation agencies.

Qualifications

• Postgraduate degree in Management, Public Administration, Social Sciences, Education, Training, Communication, Media, Human Resources, Organizational Development, Development Studies, or related discipline.

Skills

• Minimum 10 years of relevant experience in capacity building, training design, knowledge management, stakeholder engagement, communication, or change management.
• Experience in designing and delivering training programmes, workshops, learning materials, and knowledge products.
• Exposure to grievance redressal and change management initiatives, preferably in government, mission-mode, or development-sector programmes.
• Strong facilitation, communication, documentation, and stakeholder coordination skills.
• Ability to work full-time from Patna, with travel as required.