Manager – Capacity Building and Knowledge Management - Patna

Crisil; Bihar Sharif; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Crisil is seeking a Manager – Capacity Building and Knowledge Management for a full-time PMU role based in Patna. The successful candidate will design training programmes, plan capacity-building activities, and coordinate stakeholder learning and knowledge documentation.

You will support communication, capture best practices, track grievances, and apply change management approaches to improve adoption and programme effectiveness, with travel to partner sites as required.

Qualifications

• Postgraduate degree or equivalent in a relevant discipline.
• Experience designing and delivering capacity-building programmes and learning materials.
• Strong facilitation, documentation, and stakeholder coordination skills.

Responsibilities

• Develop capacity-building strategy and annual training plan for stakeholders.
• Conduct training needs assessments for institutions, partners, and government stakeholders.
• Design and deliver workshops, training modules, handbooks, SOPs, and knowledge materials.
• Document best practices, case studies, and lessons learned for replication.
• Support stakeholder communication, outreach, and engagement activities.
• Prepare knowledge briefs, workshop reports, and learning notes.
• Track grievances, coordinate follow-up, and monitor resolution.
• Apply change management approaches to improve adoption and programme effectiveness.
• Coordinate with government teams, training institutions, and field units.

Skills

Capacity building

Knowledge management

Stakeholder engagement

Communication

Change management

Training design

Workshop facilitation

Documentation

Education

Postgraduate degree in Management/ Public Administration/ Social Sciences/ Education/ Training/ Communication

Job description

We are hiring a Manager – Capacity Building and Knowledge Management for a full-time PMU role based in Patna. The role will lead training design, capacity-building planning, stakeholder learning, knowledge documentation, communication support, best-practice capture, grievance redressal support, and change management activities.

The position requires experience in designing and delivering capacity-building programmes, developing learning materials, facilitating workshops, documenting knowledge products, and engaging with government and institutional stakeholders.

Key Responsibilities

• Develop a capacity-building strategy and annual training plan for programme stakeholders.
• Conduct training needs assessments for institutions, implementation partners, field teams, and government stakeholders.
• Design and deliver workshops, orientation sessions, training modules, toolkits, SOPs, handbooks, FAQs, and learning materials.
• Facilitate learning sessions for institutional teams to strengthen implementation quality, reporting, compliance, industry engagement, and sustainability.
• Document best practices, case studies, implementation models, lessons learned, process notes, and replicable approaches.
• Support stakeholder communication, outreach, and engagement activities.
• Prepare presentations, knowledge briefs, workshop reports, event documentation, communication material, and learning notes.
• Support grievance redressal processes by tracking issues, documenting complaints, coordinating follow-up, and monitoring resolution.
• Apply change management approaches to improve stakeholder adoption, institutional ownership, and programme effectiveness.
• Conduct feedback exercises to assess training effectiveness, capacity gaps, stakeholder readiness, and change-adoption progress.
• Coordinate with government teams, training institutions, industry partners, field units, and implementation agencies.

Qualifications

• Postgraduate degree in Management, Public Administration, Social Sciences, Education, Training, Communication, Media, Human Resources, Organizational Development, Development Studies, or related discipline.

Skills

• Minimum 10 years of relevant experience in capacity building, training design, knowledge management, stakeholder engagement, communication, or change management.
• Experience in designing and delivering training programmes, workshops, learning materials, and knowledge products.
• Exposure to grievance redressal and change management initiatives, preferably in government, mission-mode, or development-sector programmes.
• Strong facilitation, communication, documentation, and stakeholder coordination skills.
• Ability to work full-time from Patna, with travel as required.