Manager, Business Practice Officer

MSD; Mumbai; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

MSD is seeking a Manager, Business Practice Officer to provide operational support across compliance programs and collaborate with the Country Compliance Committee and Country Leadership Team. The role embeds ethical practices, ensures regulatory compliance, and drives risk mitigation, audits, training, and policy alignment.

The BPO acts as a strategic advisor to business units, enabling compliant performance while fostering a proactive compliance culture.

Qualifications

• Strong understanding of pharmaceutical industry compliance and governance.
• Experience in internal audit or compliance roles in Healthcare/Pharma.
• Familiarity with data protection legislation and privacy programs.
• Proven ability to build cooperative relationships across business units.
• Excellent communication, interpersonal and organizational skills.

Responsibilities

• Lead implementation of business practice frameworks in collaboration with BPM.
• Conduct monitoring, self-audits on Veeva events, and risk mitigation actions.
• Support Enterprise Risk Assessments and compliance sub-certifications.
• Serve as liaison for business units on policy guidance and HCP/HCO engagement reviews.
• Align global standards with local guidance and support their development and communication.
• Maintain documentation repositories (e.g., SharePoint) and provide interpretative guidance.
• Prepare risk dashboards and reports for Country Compliance Committee and Due Diligence Oversight.
• Advise on due diligence and risk assessments for vendors and distributors.
• Monitor and support RPSS reports and train stakeholders on due diligence processes.
• May serve as Country system administrator.
• Act as Privacy Steward and Data Privacy Officer implementing privacy programs.

Skills

Adaptability

Compliance Monitoring

Data Privacy

Data Protection Laws

Policy Governance

Policy Implementation

Privacy Laws

Privacy Regulations

Project Risk Assessments

Regulatory Affairs Management

EmpowerBI

Veeva

Education

Chartered Accountant

LLB (Law)

Bachelor Pharmacist

Tools

EmpowerBI

Veeva

Job description

Job Description

Manager, Business Practice Officer

Provides operational support In collaboration with the Business Practices Compliance officer in Country Compliance Committee and to Country Leadership Team, supporting all compliance programs.

The Business Practices Officer plays a pivotal role in embedding ethical business practices and a culture of integrity across the organisation. This role ensures compliance with global and local regulations, supports risk mitigation efforts, and drives continuous improvement through audits, training, and policy alignment. The BPO acts as a strategic advisor to business units, enabling compliant business performance while fostering a proactive compliance culture.

Main responsibilities

include but are not limited to

Key Responsibilities Business Practice Governance

Lead implementation of business practice frameworks in collaboration with BPM.

• Conduct regular monitoring (e.g., EmpowerBI), self-audit checks on Veeva events, and risk mitigation actions.
• Support Enterprise Risk Assessments and compliance sub-certifications.
• Act as primary liaison for business units (e.g., Oncology, Vaccines, Pharma) other functions as applicable on policy guidance and HCP/HCO engagement reviews.

Policy & SOP Management

• Align assigned global standards with local guidance documents and support their development, review & communication.
• Maintain business practice documentation and relevant repositories (e.g., SharePoint).
• Provide interpretative guidance and support simplification initiatives (e.g., Veeva system updates). Prepare business risk dashboards and reports for Country Compliance Committee,Due Diligence Oversight.
• Advise on due diligence and compliance risk assessments for vendors and distributors.
• Monitor and support Business in Restricted Party Sanction Screening (RPSS) reports.
• Train key stakeholders on due diligence processes and systems for vendors and individuals.
• May serve as Country system administrator

Privacy

• Act as Privacy Steward and Data Privacy Officer implementing privacy programs.

Making sure that all trainings are conducted and tracked for assigned policy areas and market has proper controls which can be demonstrated in Internal and external audits

Qualifications

• Good understanding of pharmaceutical companies’ infrastructure and processes, policies
• Experience in Internal audit or compliance work in Pharma or Medical devices sector
• Familiarity with compliance guidelines and data protection legislation
• Proven ability to develop cooperative professional relationships within the organization
• Strong communication, interpersonal, and organizational skills

Expertise in all compliance related aspects, including laws, regulations, procedures, policies and SOPs; awareness of international guidelines and rules

• Pronounced diplomacy with strong negotiation skills; demonstrated ability to influence business management; strong cultural awareness
• High ethical standards, being a role model of business compliance and integrity

Key Working Relationships

• Internal Business Unit Directors, IL&C, Medical, Regulatory, Market Access, HR, IT, Finance, Communications, PSRs, Product Managers, Sale & Marketing Managers.
• External Industry associations (e.g., KRPIA), co-promotion partners, vendors, government agencies.

Education & Experience

• Chartered Accountant or Lawyer LLB or Bachelor Pharmacist with audit & compliance experience or with relevant work experience.
• 6 - 8 years of Big4 Audit (preferred), Internal Audit, compliance experience in Healthcare, including privacy, or comparable experience in healthcare industry.

Required Skills

Adaptability, Adaptability, Business Management, Compliance Activities, Compliance Monitoring, Compliance Remediation, Compliance Reporting, Compliance Support, Customer Risk, Data Privacy, Data Privacy Law, Data Protection Laws, Detail-Oriented, Diplomacy, Financial Compliance, Government Regulation, Legal Compliance, Policy Governance, Policy Implementation, Privacy Laws, Privacy Regulations, Problem Solving, Process Simplification, Project Risk Assessments, Regulatory Affairs Management {+ 7 more}

Employee Status

Regular

Flexible Work Arrangements

Hybrid

Job Posting End Date

09/17/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R416170