Manager – Business Application

Piramal Pharma Limited; Mumbai; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Piramal Pharma Limited is seeking a Manager for Business Applications to bridge PV, Quality, and IT. You will lead requirements gathering, drive implementations of PV/Quality software, and coordinate with global IT teams and external vendors. This role demands strong project leadership, regulatory awareness, and effective communication for cross-functional success. Based in Kurla, Mumbai, with travel.

Qualifications

• 8–10 years of IT Project Management/Enterprise App Management in pharma/life-sciences.
• Experience in PV, Quality, ERP and integration applications (Argus/Ennov/Axway/SAP preferred).
• Strong knowledge of validation lifecycle (GAMP 5, GxP, data integrity, change control).
• PM/Agile/ITIL certifications preferred; capable of leading global teams and vendors.

Responsibilities

• Define user requirements, functional specs and obtain sign-off from PV, Quality and business users.
• Lead implementation, upgrade, and support of PV/Quality applications (Argus, Ennov, Axway, SAP).
• Manage IT project teams and external vendors during rollout and transitions.

Skills

Project Management

Stakeholder Management

Communication

Training Delivery

Vendor Management

Education

B.S. in IT / CS / Engineering / Life Sciences

Tools

Argus

Ennov

Axway

SAP

Job description

Job Title Manager - Business Application

Job Description The Business Applications Manager - PV & Quality Applications acts as the liaison between PCC Pharmacovigilance, Quality business users, software support vendors and internal PCC IT support teams.

Business: Piramal Critical Care Department: Information Technology Location: Kurla, Mumbai Travel: Low

Responsibilities

• Work with PV, Quality and business users to define user requirements, functional requirements and technical specifications, and obtain business sign-off
• Lead implementation, upgrade, enhancement, integration and support of PV and Quality applications including Argus, Ennov, Axway and other relevant GxP/non-GxP applications
• Manage IT project teams and external vendors during rollout of IT projects, system upgrades, enhancements and support transitions
• Maintain partnership with PV, Quality, Mfg.site and global IT teams, and act as IT SPOC for Quality applications within the team
• Work with business users to review proposed design solutions and determine if the solution meets business, compliance and operational needs
• Transfer knowledge to IT Support Team, manage change requests and ensure smooth handover of application support activities
• Communicate and coordinate system changes with impacted business areas for smooth transition, implementation, validation and rollout of projects
• Onboard vendors and manage external vendor teams to support ongoing PV, Quality, integration and business application needs
• Support IT budget inputs for OPEX and CAPEX in accordance with internal procedures, ensuring best value, quality and continuity
• Ensure customer satisfaction, build ongoing stakeholder relationships, manage expectations and provide timely project/support updates
• Develop a deep understanding of PCC’s application landscape, software development approach, validation lifecycle and PV/Quality processes
• Collaborate with Corporate/Central IT teams including IT Security, Infrastructure, SAP, Validation/CSV, Quality IT and other cross-functional teams
• Collaborate with PCC IT teams to roll out PCC-specific applications, integrations, upgrades and process improvements across applicable sites
• Work with technical teams to ensure interfaces, integrations, data migrations, access management and application changes are properly tested and documented
• Support regulatory audits, CSV activities, audit responses, DI assessments, risk identification, CAPAs and monthly project/application status updates

Education/Experience Required

B.S. in Information Technology, Computer Science, Engineering, Life Sciences or equivalent 8-10 years of relevant experience in IT Project Management, IT Support Delivery, Business Applications or Enterprise Application Management Experience in Pharmaceutical, Life Sciences, Pharmacovigilance, Quality or Medical Device environment required Experience working on PV, Quality, ERP and integration applications; Argus, Ennov, Axway or SAP experience preferred Experience in application lifecycle management, business process support and stakeholder coordination across global sites Should have past experience working and supporting IT systems used in regulated pharmaceutical operations Strong understanding of computer system validation lifecycle, GAMP 5, GxP systems, data integrity and change control processes Strong Project Management experience; PMP, Agile, ITIL or other advanced certification preferred Familiarity with project management tools, ticketing systems and office tools such as Word, Excel, PowerPoint and collaboration platforms Experience managing internal teams and external vendors, with excellent team-working skills in a culturally diverse environment Experience working with global stakeholders including business, Quality, PV, IT, CSV, Infrastructure and vendor teams Training experience to assist system users to troubleshoot issues; ability to prepare training materials and lead training sessions Ability to develop business cases, technology roadmaps and improvement proposals to promote new technologies and business outcomes

Core Competencies Required

Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation) Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment Excellent presentation, stakeholder management and cross-functional communication skills Ability to effectively communicate business needs to technology teams and vendors Strong service focus with a proactive customer service attitude and ownership mindset for business-critical applications Ability to lead teams, work collaboratively across geographies and drive results in a compliant and audit-ready manner

Piramal Critical Care (PCC), a business unit of Piramal Pharma, is the fourth-largest producer of inhaled anesthetics and a global player in hospital generics. We are motivated by our vision of commitment to delivering critical care solutions for patients and healthcare providers across the globe while achieving sustainable and profitable growth for all the stakeholders. PCC maintains a wide presence across the US, Europe, and more than 100 countries across the globe. Its rich product portfolio includes Inhalation Anesthetics such as Sevoflurane, Isoflurane and Halothane as well as Intrathecal Baclofen therapy, for spasticity management. PCC has a strong manufacturing and process development experience with wholly-owned, state-of-the-art manufacturing facilities in the United States and India, inspected periodically by the US FDA and the UK MHRA and other regulators. The strategic locations of our facilities help us supply high-quality products around the world, timely at optimal costs. For more details, please visit https://www.piramalcriticalcare.com/global/

Piramal Pharma Limited, offers a portfolio of differentiated products and services through its 17 global development and manufacturing facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business; and the India Consumer Healthcare business, selling over-the-counter products. In addition, one of PPL’s associate companies, AbbVie Therapeutics India Private Limited is a JV with AbbVie Inc. and has emerged as one of the market leaders in the ophthalmology therapy area. Further, PPL has a minority investment in Yapan Bio Private Limited. In October 2020, PPL received a 20% strategic growth investment from the Carlyle Group.

PPL provides equal employment opportunities to all employees and applicants for employment.

It prohibits discrimination and harassment based on race, color, age, sex, religion, national origin or ethnicity, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by applicable law.

Our employment decisions are based on merit considering qualifications, skills, performance, and achievements.

Equal employment opportunity applies to all terms and conditions of employment, including recruitment, selection, training, social programs, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions.