Manager, Benefits Support Services

Trinet Group; Hyderabad; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

TriNet in Hyderabad seeks an experienced Manager to lead a Benefits Support Services team, focusing on strategic planning, process optimization, and client satisfaction. You will oversee COBRA, FSA/HSA, 401(k) support, and LOA management across time zones, ensuring data accuracy and regulatory compliance.

You will mentor a high-performing team, coordinate with payroll, IT, HR, and legal, and drive system implementations to enhance service delivery and client retention.

Qualifications

• Bachelor's/Master's degree in HR, Business Administration, or related field is required.
• 8+ years experience in benefits administration, HR operations, or customer support.
• Minimum 2+ years in a People Management role; HR outsourcing/PEO experience is a plus.

Responsibilities

• Lead day-to-day planning and execution of a benefits discipline; ensure coverage during peak cycles.
• Collaborate with internal teams to design an efficient support model and oversee strategic projects.
• Handle escalations and provide direct customer support with data-driven resolutions.
• Monitor service metrics and identify training and process improvement needs.
• Mentor team members and leaders; develop training models for growth and continuity.
• Ensure schedules and performance standards align with company policies.
• Support implementation of new systems and processes with a customer-centric approach.
• Provide input on policy changes and operational practices across departments (payroll, IT, HR, legal).
• Foster collaboration across departments and champion TriNet's culture.

Skills

Benefits administration

Analytical skills

Problem-solving

Communication

Interpersonal abilities

People Management

Strategic planning

Project execution

Education

Bachelor's/Master's degree in HR or related field

Master's degree or MBA (preferred)

Tools

Microsoft Office Suite

Job description

Job Summary

As a Manager in the Benefits Support Services team, you will lead a specialized function within TriNet's benefits operations. You will be responsible for strategic planning, team leadership, process optimization, and customer satisfaction. This role requires strong analytical thinking, cross-functional collaboration, and the ability to manage high-performing teams across time zones. You will also play a key role in implementing new systems and processes that enhance service delivery and client retention.

Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Lead day-to-day planning and execution of a specific benefits discipline; ensure presence during peak business cycles
• Collaborate with internal teams to design and maintain an efficient support model; oversee strategic projects
• Handle complex escalations and provide direct customer support; use analytics to develop effective resolutions
• Monitor service metrics to ensure high customer satisfaction; identify training and process improvement needs
• Mentor and coach team members and leaders; develop and execute training models for career growth and continuity
• Ensure adherence to schedules and performance standards in line with company policies
• Recommend and implement feedback mechanisms to improve customer satisfaction and response times
• Support implementation of new systems and processes with a customer-centric approach
• Provide input on changes to policies, procedures, and operational practices
• Foster collaboration across departments (e.g., payroll, IT, HR, legal, compliance) and champion TriNet's culture

Education

• Bachelor's/Master's degree in Human Resources, Business Administration, or related field (required)
• Master's degree or MBA (preferred)

Experience

• Overall 8+ yrs of experience, of which 5 years of experience in benefits administration, customer support, or HR operations
• 2+ years experience in a People Management role is essential
• Experience in a PEO or HR outsourcing environment is a plus

Preferred Certifications

• Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)
• Indian Payroll & Compliance Certification - from NIPM, SHRM India, or similar institutions
• Lean Six Sigma Certification - for process improvement and operational excellence

Skills & Competencies

• Benefits administration
• Microsoft Office Suite
• Analytical skills
• Problem-solving
• Communication
• Interpersonal abilities
• People Management
• Strategic planning
• Project execution

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.