Manager - Benefits Support Management

Artex Risk Solutions; Pune District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Gallagher is seeking an experienced manager to oversee GSC processes, ensuring timely SLA delivery and strong stakeholder engagement in an ITES environment.

The role emphasizes strategic thinking, transformational leadership, and continuous process improvement, with responsibilities spanning people management, reporting, compliance, and cross-functional collaboration, including potential onsite transitions.

Qualifications

• Post graduation in any discipline
• Licenses/Certificates - Related industry certifications preferred
• Graduate from a recognized university & relevant healthcare experience

Responsibilities

• Process Management & Improvement
• Drive productivity enhancements
• Own weekly/monthly management reports & highlight relevant gaps and/or concerns
• Oversee migration & stabilization of new processes
• Periodically review process and regulatory requirements and ensure compliance
• Review FTE requirements, shift plans & capacity planning
• Initiate, Execute & Facilitate process improvement initiatives/projects
• Liaise with recruitment team for recruiting new team members
• Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes
• Customer Service & SLA Delivery
• Strategic Initiatives
• Explore opportunities to move processes to the GSC satellite office
• Participate in special projects/organization wide initiatives

Skills

Strategic Thinking

Transformational Leadership

Process Focus

Client Management

Innovation Focus

Ability to learn & drive change

Impact & Influence

Education

Post graduation in any discipline

Licenses/Certificates - related industry certifications preferred

Graduate from a recognized university & relevant healthcare experience

Job description

Job Summary

Position Summary At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities. To serve as a member of the management of GSC & own responsibility & accountability of one or more assigned processes - oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage team leaders & associates.

Responsibilities

• Process Management & Improvement
• Drive & achieve productivity enhancements
• Own weekly/monthly management reports & highlight relevant gaps &/or concerns
• Oversee migration & stabilization of new processes
• Periodically review process & regulatory requirements & ensure compliance
• Review FTE requirements, shift plans & capacity planning
• Initiate, Execute & Facilitate process improvement initiatives/projects
• Integrate domain knowledge & business understanding to create superior solutions for the client
• Must clear at least one certification a year
• People Management
• Conduct regular meetings with team leaders & resolve concerns
• Conduct skip level meetings with team members & resolve escalations
• Own rewards & recognition schemes for assigned processes/teams
• Oversee L&D trainings for self & team leaders
• Oversee staff domain certifications
• Ensure completion of process certifications by all staff (Team leads & associate ) within pre defined timelines
• Liaise with recruitment team for recruiting new team members
• Identify & facilitate movements within the division for team leads
• Customer Service & SLA Delivery
• Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes
• Manage client relationships and escalations
• Strategic Initiatives
• Explore opportunities to move processes to the GSC satellite office
• Participate in special projects/organization wide initiatives
• Skills & Competencies
• Strategic Thinking
• Transformational Leadership
• Process Focus
• Client Management
• Innovation Focus
• Ability to learn & drive change
• Impact & Influence

Education

• Education - Post graduation in any discipline
• Licenses/Certificates - Related industry certifications preferred
• Graduate from a recognized university & relevant healthcare experience

Work Experience

• Minimum six years of experience in the ITES sector
• Minimum 5 years of experience in a managerial role
• Must have experience in managing a span over 30
• Relevant healthcare experience
• Prior work experience in UK Insurance domain
• Onsite transition experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.