Manager - Benefits Support Management

Artex Risk Solutions; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Artex Risk Solutions in Mumbai seeks an experienced management professional to lead assigned ITES processes and oversee SLA delivery. The role focuses on driving productivity, stakeholder engagement, and continuous process improvements while ensuring regulatory compliance and staffing alignment.

UK insurance domain experience is a plus. The position requires 6+ years in ITES and at least 5 years in a managerial role, with onsite transition exposure.

Qualifications

• Requires 6+ years of experience in the ITES sector.
• Requires 5+ years in a managerial role (managing a span of 30+).
• Experience in healthcare domain is desirable.
• Experience in UK Insurance domain and onsite transitions is preferred.

Responsibilities

• Serve as a member of management with responsibility for one or more assigned processes and oversee SLA delivery.
• Drive productivity improvements and manage stakeholder engagement with team leads and associates.
• Own weekly/monthly management reports highlighting gaps or concerns.
• Oversee migration stabilization of new processes and ensure regulatory compliance.
• Review FTE requirements and capacity planning; manage shift plans.
• Initiate and facilitate process improvement initiatives/projects.
• Leverage domain knowledge to create superior client solutions.
• Ensure completion of process certifications within defined timelines.

Skills

Strategic Thinking

People Management

Transformational Leadership

Process Focus

Client Management

Innovation Focus

Ability to learn drive change

Impact Influence

Education

Graduate from a recognized university

Job description

Responsibilities

• To serve as a member of the management of GSC own responsibility accountability of one or more assigned processes - oversee SLA delivery, effectively manage relevant stakeholders, actively manage engage team leaders associates.
• Drive achieve productivity enhancements.
• Own weekly/monthly management reports highlight relevant gaps /or concerns.
• Oversee migration stabilization of new processes.
• Periodically review process regulatory requirements ensure compliance.
• Review FTE requirements, shift plans capacity planning.
• Initiate, Execute Facilitate process improvement initiatives/projects.
• Integrate domain knowledge business understanding to create superior solutions for the client.
• Must clear at least one certification a year.
• Conduct regular meetings with team leaders resolve concerns.
• Conduct skip level meetings with team members resolve escalations.
• Own rewards recognition schemes for assigned processes/teams.
• Oversee LD trainings for self team leaders.
• Oversee staff domain certifications.
• Ensure completion of process certifications by all staff (Team leads associate) within pre defined timelines.
• Liaise with recruitment team for recruiting new team members.
• Identify facilitate movements within the division for team leads.
• Drive on-time, accurate quality service delivery within agreed upon SLAs for assigned processes.
• Manage client relationships and escalations.
• Strategic Initiatives: Explore opportunities to move processes to the GSC satellite office.
• Participate in special projects/organization wide initiatives.

Qualifications

• Strategic Thinking
• People Management
• Transformational Leadership
• Process Focus
• Client Management
• Innovation Focus
• Ability to learn drive change
• Impact Influence
• Minimum six years of experience in the ITES sector
• Minimum 5 years of experience in a managerial role (Must have experience in managing a span over 30)
• Graduate from a recognized university relevant
• Relevant healthcare experience
• Prior work experience in UK Insurance domain
• Onsite transition experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.