Manager, Benefits Administration Services

Conduent; New Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Conduent in Delhi seeks an experienced manager to lead daily business administration, including people management and operations. You will drive improvements, ensure compliance with policies, and respond to client inquiries and escalations.

You translate client needs into actionable work, guide teams, and monitor service quality to meet objectives. You will collaborate with clients and internal partners to implement standards and optimize processes.

Qualifications

• Broad understanding of concepts, theories and principles in own discipline.
• Translates strategy/priorities into work product.
• Manages a generally homogeneous team; builds engagement to meet service and operational challenges.
• Identifies and resolves technical, operational and organizational problems.
• Guides, influences and persuades others internally or to external customers or agencies.
• People management including hiring, performance appraisals and development for three or more employees.

Responsibilities

• Leads day-to-day functions across Business Administration, including people management and operational subjects.
• Drives innovation and efficiencies of business opportunities, applying processes improvements and / or new systems.
• Responsible for compliance and organizational policies and local regulations.
• Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings.
• Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement.
• Engages client or vendor to gather requirements for applicable changes.
• Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization.
• Responsible for routine maintenance and updates to continuity plan.

Skills

People management

Performance management

Training & development

Client-facing

Leadership

Job description

Job Track Description:

• Achieves goals through the work of others.
• Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational and/or program management.
• Management responsibilities include hiring terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.

Functional Knowledge

• Requires indepth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines.

Business Expertise

• Translates strategy/priorities into work product.

Impact

• Impacts the level of service and the teamability to meet quality, volume, and timeliness objectives.
• Guided by policies, resource requirements, budgets and the business plan.

Leadership

• Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges.
• Approves OT/ operational expenses/ rollup data to provide recommendations.

Problem Solving

• Identifies and resolves technical, operational and organizational problems.
• May participate in solving problems across a matrix.

Interpersonal Skills

• Guides, influences and persuades others either internally or lower complexity external customers or agencies.

Responsibility Statements

• Leads day-to-day functions and activities across Business Administration, including people management and operational subjects.
• Drives innovation and efficiencies of business opportunities, applying processes improvements and / or new systems.
• Responsible for compliance and organizational policies and local regulations.
• Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings.
• Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement.
• Engages client or vendor to gather requirements for applicable changes.
• Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization.
• Responsible for routine maintenance and updates to continuity plan.