Manager-Avaloq Recon Operations

HSBC Holdings plc; Bengaluru; Presencial; INR 1 500 000 - 2 100 000; Tempo integral

Resumo da oferta

HSBC Holdings plc in Bengaluru, India seeks a Manager-Avaloq Recon Operations to oversee global middle-office reconciliations, including cash, positions, and derivatives. You will coordinate with Front Office, Operations, Finance, and IT to drive timely resolution of breaks and ensure data accuracy for decision-making.

The role emphasizes collaboration, governance, and process improvements, with a focus on end-to-end control and performance reporting.

Qualificações

• Broad knowledge of Asset Management business and operations.
• Excellent operations understanding and hands-on experience.
• Strong communication and relationship-building skills.
• Good understanding of technology and process management.
• Experience working in a matrix organization and Funds/Institutional models.

Responsabilidades

• Support daily reconciliations of cash, positions, and trades.
• Investigate breaks and drive resolution with Front Office and Operations teams.
• Provide governance, controls, and audit-ready documentation.
• Generate MI on breaks, SLA performance, and risk themes.
• Identify improvements to reduce breaks and improve data quality.

Conhecimentos

Asset management knowledge

Operations management

Stakeholder management

Communication skills

Tech & process management

Descrição da oferta de emprego

Job Title: Manager-Avaloq Recon Operations

The Reconciliations team ensures the accuracy of daily cash movements (inflows/outflows) and investment positions (cash and securities) that Portfolio Managers and Investment teams rely on. The team reconciles theFront Office Book of Recordagainst theInvestment Book of Recordusing thethird-party record, investigates breaks/exceptions using predefined rules, and co-ordinates with local offices and key stakeholders to drive timely resolution. The role combinesdaily BAU delivery,stakeholder management, and support foroperational strategy and continuous improvement.

EnsureStart of Day (SOD)cash and position data is accurate for Front Office consumption, enabling Investment teams to make informed decisions.

Perform core Global Middle Office activities, including:

• Transaction management
• Position management
• Oversight management
• Derivatives management
• Daily reconciliationsof cash, positions, trades, collateral/margin, fees/commissions, and corporate actions.
• Break management: investigate differences (breaks), identify root cause, and drive resolution with Front Office, Operations, Finance, IT, custodians, and counterparties.
• Exception handling & escalation:priorities by risk/materiality, meet cut-offs, elevate aged/high-risk breaks.
• Controls & governance:evidence checks, maintain audit trails, follow procedures, support internal/external audits.
• Reporting:MI on break volumes/ageing, SLA performance, risk themes, and control metrics.
• Process improvement:reduce recurring breaks, improve data quality, automate

In this role, you will:

Principal Accountabilities:

Key activities and decision-making areas Typical KPIs and Targets

Impact on the Business

• Investment Operation Support is responsible for all business-as-usual operational activities to support the business proposition and services.
• Trade Support helps the Fund Manager areas when they have queries concerning: Corporate Actions, Payments, Fees, Fund Administration, HSS Middle & Back Office functions, trade queries and reconciliation issues.
• Assist with account transitions requirements (Account openings, transfers, in-specie, Fund realignments, etc.) with all internal/external service providers.
• Ensure the level of service is appropriate to always satisfy the Fund Management requirements.
• Identify areas for improvement and enhancement in process and service delivery capabilities.
• Introduce new processes and controls as appropriate to growth of the business.
• Provide oversight and support to our external service providers.

Customers / Stakeholders

• Provision of highest quality service levels to front office functions ensuring regulatory and internal audit standards always achieved.

Leadership & Teamwork

• Demonstrate core behaviors and values including teamwork, focus, drive and determination.
• Work collaboratively across peer group and organization to ensure business requirements are met.
• Foster strong relationships with relationship management colleagues to deliver the collective AMEU service proposition to Front office and clients and Proxy voting stewardship team and Proxy voting change management team .
• Assist with training and development of other team members, encourage a knowledge and work sharing ethic.

Operational Effectiveness & Control

• Identify Operational weaknesses, provide solutions and have a proactive approach to improving the Operations function.
• Ensure appropriate reporting and escalation of errors and issues.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• Consistently provide excellent Investment Operations support to the business, always aiming to enhance the service and demonstrate a proactive approach.
• Ensure an understanding and awareness of systems infrastructure changes.
• Continually build and maintain good relationships with external service providers.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Strive to support the day-to-day business in the most effective manner. This will include participating in the relevant training, following any given development plan and knowledge sharing within the team.
• Provide a highly professional, competent and skilled service to the business.
• Always act with due care and diligence.

Management of Risk (Operational Risk / FIM requirements)

• Continual awareness and understanding of the operational risk inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices and the impact of new technology.
• Be aware of the operational risk scenario associated with the role and act in a manner that takes account of operational risk considerations.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Ensure that all activities are conducted in compliance with all laws, rules, regulations and procedures, in accordance with best market practice. To make sure written practices are in place, revised as necessary to keep them up to date, ensure other team members are appropriately trained where required. Ensure the Head of UK Investment Operations is kept informed of all relevant changes to applicable rules and regulations and procedures.
• Understand the Treating Customers Fairly (TCF) principles, AMEU's TCF philosophy and how this affects the role. Act in a manner that takes account of these principles to ensure fair outcomes for customers.

To be successful you will:

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

• Requires broad knowledge of Asset Management business, as well as an excellent operations understanding and experience.
• Good communications skills and relationship building, able to work effectively internally and externally with all levels.
• Good understanding and knowledge of technology and process management with proven ability to deliver high levels of service to the business and effect solutions for clients.
• General understanding of the characteristics and dynamics of the business and its full product suite.
• Experience of working within a matrix organization.
• Good understanding of the operating models for Funds and Institutional business.
• Efficient time management.
• Equally comfortable working individually or within a team.

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Issued By HSBC Electronic Data Processing (India) Private LTD