Manager Application Support L1 or L2 (ServiceNow) For a reputed MNC

RJ Consultants; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

RJ Consultants is seeking a Manager for Application Support teams to lead ServiceNow-based L1 and L2 operations in a 24x7 environment. The role requires strong ITIL/ITSM knowledge and proven incident, service request, major incident handling with escalation management.

The ideal candidate will manage 24x7 support teams, drive RCA, and implement corrective actions for recurring issues to ensure service reliability and customer satisfaction.

Qualifications

• 10-15 yrs of experience in Application Support.
• Experience managing L1 & L2 support teams.
• ServiceNow experience is MUST.
• Strong knowledge of ITIL / ITSM processes.
• Experience in 24x7 support environment.

Responsibilities

• Manage 24x7 app support ops.
• Strong knowledge of ITIL / ITSM processes.
• Handle incidents, service requests major incidents & escalations.
• Drive RCA & corrective actions for recurring issues.

Skills

ServiceNow

ITIL/ITSM

L1-L2 Management

24x7 Support

Incident Management

Job description

Manager, Application Support teams -ServiceNow to lead L1 & L2

Manage 24x7 app support ops

Strong knowledge of ITIL / ITSM processes

Handle incidents, service requests major incidents & escalations

Drive RCA & corrective actions for recurring issues

Required Candidate profile

• 10-15 yrs of experience in Application Support
• Experience managing L1 & L2 support teams
• ServiceNow experience is MUST
• Strong knowledge of ITIL / ITSM processes
• Experience in 24x7 support environment