Manager, Account Management, AVS EU

Amazon; Bengaluru; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Amazon seeks a Team Manager, Account Management in Bengaluru to lead a team handling Amazon Vendor Services accounts. You will shape strategies, drive performance, and collaborate with Selling Partners to optimize business outcomes and customer experiences.

Ideal candidates have 5+ years in digital advertising with analytics focus, strong stakeholder influence, and at least 2 years in people management. This is an on-site role in Bengaluru with growth opportunities.

Qualifications

• 5+ years of digital advertising and client facing roles with a focus on data analysis experience.
• Bachelor's degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• 2+ years of team management experience.

Responsibilities

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.

Skills

Data analysis

Client facing

Digital advertising

Education

Bachelor's degree

Job description

Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Team Manager, Account Management

As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.

Responsibilities Include

Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.

Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers

Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.

Manage end to end goal setting for team to align with organizational goals.

Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.

Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.

Leads recruiting and hiring efforts across direct team and broader organization.

Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.

Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Key job responsibilities

Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.

Manage end to end goal setting for team to align with organizational goals.

Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.

Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.

Leads recruiting and hiring efforts across direct team and broader organization.

Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.

Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Basic Qualifications

• 5+ years of digital advertising and client facing roles with a focus on data analysis experience
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• 2+ years of team management experience

Preferred Qualifications

• 3+ years of mentoring, leading and coaching experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.