Manager, Account Management, AVS EU

Amazon Inc.; India; On-site; INR 8,134,000 - 12,473,000; Full time

Job summary

Amazon is seeking a Team Manager, Account Management within the AVS team to lead a group of Account Managers. You will drive growth for key Selling Partners, oversee joint business plans, and coordinate with internal partners to optimize vendor performance and customer experience.

You will mentor and hire talent, allocate resources effectively, and monitor satisfaction metrics to implement improvement plans. This role requires strong leadership in a fast-paced, data-driven environment.

Qualifications

• 5+ years of digital advertising and client facing roles with a focus on data analysis experience.
• Bachelor's degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• 2+ years of team management experience.

Responsibilities

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends.

Skills

Digital advertising

Data analysis

Client facing

Team management

Education

Bachelor's degree

Job description

Job ID: 10560177 | ADCI - BLR 14 SEZ - F07

About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Team Manager, Account Management As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.

Responsibilities Include

• · Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• · Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
• · Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• · Manage end to end goal setting for team to align with organizational goals.
• · Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• · Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• · Leads recruiting and hiring efforts across direct team and broader organization.
• · Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• · Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

others

Key job responsibilities

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Basic Qualifications

• - 5+ years of digital advertising and client facing roles with a focus on data analysis experience
• - Bachelor's degree
• - Experience analyzing data and best practices to assess performance drivers
• - Experience influencing internal and external stakeholders
• - 2+ years of team management experience

Preferred Qualifications

• - 3+ years of mentoring, leading and coaching experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Location: IT, Emilia-Romagna, Spilamberto

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.