Account Manager, CA AVS, Paid Selling Partner Services

Amazon Inc.; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon is seeking an Account Manager for AVS, North America, to drive vendor relationships and growth across multiple functions. You will interface with vendor teams and internal stakeholders, shaping strategies, executing business plans, and optimizing operations to expand vendor performance on Amazon.

You will analyze data, manage communications, and deliver on KPI-driven initiatives while aligning with cross-functional teams and North America shift timing.

Qualifications

• 2+ years of sales or account management experience.
• 2+ years of digital advertising and client facing roles experience.
• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.

Responsibilities

• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Partner with Retail Category Team to set expectations and manage growth plans.
• Build and execute a joint business plan delivering KPIs for vendors and Amazon.
• Conduct deep dive analysis on vendor issues and publish data-driven recommendations.
• Measure success by vendor performance and customer experience improvements.
• Conduct regular business reviews with vendors and develop action plans.

Skills

Sales / account management

Digital advertising

Data analysis

Client facing

Tools

Excel

Job description

Account Manager, CA AVS, Paid Selling Partner Services

Job ID: 10566341 | ADCI - BLR 14 SEZ - F07

About Amazon
About the Role
Account Manager - Amazon Vendor Services, North America
As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon.
You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors.
You will conceive, create and analyze a wide range of deal activities to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities impacting business.
Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST

Key job responsibilities

• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience.
• Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
• Conduct regular business reviews with the vendors, highlight business metric performance and build action plans.

Basic Qualifications

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.