Manager

NIQ for Digital Commerce; Vadodara; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is hiring an Operations Manager to oversee CIP-related data acquisition, validation and cross-functional coordination. You will manage SMEs and TLs, drive standardization, and ensure timely, high-quality client deliverables while engaging with onshore and regional partners.

The role emphasizes RCA, data accuracy, and automation opportunities, with collaboration across Client Ops, Data Science and Retail Services teams to improve processes and data insights.

Qualifications

• Our managers deliver timely, high-quality client deliverables and data validation.
• Coordinate data queries and cross-functional collaboration to resolve issues.
• Identify opportunities for automation and process improvements.

Responsibilities

• Lead production cycle delivery with defined quality standards.
• Drive productivity targets and ensure timely delivery.
• Resolve technical challenges and roll out tool enhancements.
• Ensure clear communication with onshore teams and stakeholders.
• Document and monitor processes; track exceptions.
• Support RCA and data quality improvements across markets.

Skills

Team management

Data validation

Stakeholder communication

Process standardization

RCA analysis

Automation mindset

Tools

CIP platform

AI tools

Job description

Job Description

Operational and Technical expertise of CIP i.e. Global GRFE, SIRVAL and GSRS processes within Nielsen production factory. Responsibilities will include execution of retailer/Audit data acquisition, validation, problem-solving and associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work. This entails engaging local and regional partners like Client Ops RE,RD, Retail Services, Stat Ops, Data Science and Output Teams.

Responsibilities:

Manage team, SMEs, TLs and responsibilities of delivering production cycle on time with defined quality standard

Handle productivity and automation targets given to the team and ensure timely delivery of these targets

Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team

Driving Standardization, CR Enhancement roll out in BAU and to continuously keep him/her self-updated with latest Platform updates and global initiatives

In case of error, engage with stakeholders to do the right communication

Own the RCA process and work with team to give proper analysis of the issue in discussion

Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently

Define and monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions

Understand regular execution process with attention to detail and identify areas of automation and improvementwith niche Technology like AI, ML etc

Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities, and our analysts are often engaged in cross-department cooperation.

Participate in development and drive standardization and process efficiency for method related process / application.

Engage with Client Ops RE, RD, Retail Services, Stat Ops, Data Science and Output Teams to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.

Provide technical and process expertise to deployment of the Consumer Information Platform (CIP); also assist remote located resources to implement projects in the most effective way.

Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline.

Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.

Qualifications

A successful manager delivers timely and with quality instructions of client deliverables, coding and
data validation focusing on specific industry / category or set of categories (e.g. Beverages, Food, Health and Beauty Products).

S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Career Site Team: Operations