Manager

DSV Road GmbH; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid working

Job summary

DSV Road GmbH in Hyderabad, India is seeking a Hypercare & Cutover Manager within the Finance Transformation Delivery Centre. This senior role requires steering cutover activities, establishing a robust hypercare model, and coordinating across multiple teams including vendors and IT to ensure a smooth BAU handover.

The ideal candidate has 11–14 years in ERP delivery with SAP S/4HANA (FI/CO/MM/SD/MDG), plus at least 5 years in a managerial or senior testing capacity, and strong stakeholder

Qualifications

• Bachelor's degree in Engineering/Business/Accounting or equivalent experience.
• 11–14 years in ERP delivery with demonstrable cutover/hypercare experience.
• 5+ years SAP S4HANA application experience in FI/CO/MM/SD/MDG.
• 5+ years in a manager or senior testing role.
• Proven ability to lead large teams.
• Hands-on experience with JIRA.

Responsibilities

• Plan, own and execute the cutover for the finance workstream — build and manage the detailed cutover plan, sequencing, dependencies, timelines and rollback strategy
• Manage the cutover command centre / control room during go-live, tracking task completion in real time and managing checkpoints, go/no-go decisions and escalations
• Define and stand up the hypercare model — support structure, severity definitions, SLAs, shift rosters, ticket routing and exit criteria
• Manage the hypercare period post go-live, ensuring rapid issue triage, resolution and stabilisation of finance operations and manage escalations
• Coordinate across functional, technical, data migration, infrastructure, testing and business teams, plus third-party vendors, to ensure a smooth transition into business as usual
• Own stakeholder and leadership reporting — cutover progress, hypercare ticket trends, stabilisation status and readiness for BAU handover
• Manage risks, issues and dependencies, with clear mitigation and contingency planning
• Lead, allocate and develop the hypercare/cutover team, ensuring adequate coverage across time zones and shifts
• Drive the transition to support / BAU handover, including knowledge transfer and documentation

Skills

Cutover management

Hypercare management

Stakeholder management

Delivery planning

Leadership

Crisis management

Time-zone coordination

Education

Bachelor's degree in Engineering/Business/Accounting

PMP/PRINCE2 (advantage)

Tools

JIRA

SAP S/4HANA

Job description

Job Description: Hypercare & Cutover Manager - Finance Transformation Delivery Centre

Industry

• Global Transport and Logistics

Employment Type

• Full-time

Are you ready to develop your career in a rapidly growing and successful global company acting in a fast‑paced role? If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place.

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 75,000 dedicated employees, operating in more than 90 countries. DSV is a global organisation and determined group driven forward by the desire to grow characterised by high level professionalisation and constant improvement.

You will be joining the Finance Transformation Deliver Centre, which is a global deliver centre for Finance Transformation.

Roles & Responsibilities

• Plan, own and execute the cutover for the finance workstream — build and manage the detailed cutover plan, sequencing, dependencies, timelines and rollback strategy
• Manage the cutover command centre / control room during go‑live, tracking task completion in real time and managing checkpoints, go/no-go decisions and escalations
• Define and stand up the hypercare model — support structure, severity definitions, SLAs, shift rosters, ticket routing and exit criteria
• Manage the hypercare period post go‑live, ensuring rapid issue triage, resolution and stabilisation of finance operations and manage escalations
• Coordinate across functional, technical, data migration, infrastructure, testing and business teams, plus third‑party vendors, to ensure a smooth transition into business as usual
• Own stakeholder and leadership reporting — cutover progress, hypercare ticket trends, stabilisation status and readiness for BAU handover
• Manage risks, issues and dependencies, with clear mitigation and contingency planning
• Lead, allocate and develop the hypercare/cutover team, ensuring adequate coverage across time zones and shifts
• Drive the transition to support / BAU handover, including knowledge transfer and documentation

Key Experience

Most Important

• Proven experience managing cutover and/or hypercare on at least one full-cycle ERP / finance transformation go-live
• Understanding of finance processes and finance system landscapes (SAP S/4HANA preferable)
• Strong programme/delivery management capability — planning, dependency management, command‑centre leadership
• Excellent stakeholder management at senior/leadership level, including escalation and crisis handling

Fairly important

• Experience managing support/incident operations and SLAs during stabilisation
• Experience leading cross-functional, multi-vendor, onshore/offshore teams

Least important

• Hands-on technical/configuration experience
• Detailed test execution experience

Required Experience

• Bachelor's degree in Engineering/ Business / Accounting or corresponding experience; PMP/PRINCE2 an advantage
• 11-14 years in ERP delivery or other related areas, with demonstrable experience in cutover and/or hypercare management roles
• 5+ years SAP S4HANA application experience in one/ or many of these areas: ERP implementations in SAP FI, SAP CO, SAP MM, SAP SD, SAPMDG
• 5+ years in a manager or senior testing role
• Proven ability to lead large teams
• Hands on experience with JIRA
• Exposure to Source-to-Pay, Record-to-Report, or Order-to-Cash processes is an advantage
• Prior experience in transport and logistics sector is an advantage

Behaviour Skill

• Ownership and resilience through full stabilisation and BAU handover
• Exceptional organisation, planning and prioritisation
• Strong stakeholder influence and senior communication skills
• Risk-awareness with sound, fast judgement
• Flexible to support critical go‑live windows considering global time zones
• People leadership — able to motivate and coordinate large, distributed teams

We offer you

The opportunity to expand your experience in a truly international, world-class company whose philosophy is that your everyday work should be both varied and full of professional challenges, with wide opportunities for constant professional and personal development.

Additionally, we offer the following

• Medical Insurance including family and Parents up to 10 Lakh INR per year
• 2.5 days earned leave per month which is 30 days in a calendar year & 10 days Sick Leave in a year
• 3:2 Hybrid working

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work — we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company — this is the place to be.